Done with Samsung

[Dan TheMan86]

Samsung is banking on 1.) the phone not to fail or get damaged and 2.) the customer enrolls in some of insurance/replacement plan.
Sure there are walk-in repair centers, but even they aren't equipped to handle a large volume of repairs. That's why there's a 2 week turn around, sometimes more.

By the insurance company absorbing the cost of replacing the device, Samsung doesn't need to have great customer service. They've already been paid for the device. The carrier gets paid from the insurance company.

The number of people paying a monthly fee ($8) for 24 months = $192 far outweigh the number of those making claims. But when you make a claim, you're paying a $200 deductible on top of the monthly fee.

Insurance company wins. Customer pays a premium to quickly obtain a replacement but still pays close to $400 for the damage.

I wouldn't be surprised if the insurance company has some type of off-grid repair center or agreement with Samsung directly to get those devices back in service for far less than $400.

It's all a f---ing money grab.

 

[edubb256]

...The number of people paying a monthly fee ($8) for 24 months = $192 far outweigh the number of those making claims. But when you make a claim, you're paying a $200 deductible on top of the monthly fee.

Insurance company wins. Customer pays a premium to quickly obtain a replacement but still pays close to $400 for the damage...

Yes...and at least with some plans the replacement will be a refurb, which you could have purchased on your own anyway for less than they paid in premiums and deductable. I know some people think they are being smart by buying insurance, but for most people it does not make financial sense. The insurance companies are in this make a profit and are going ensure they collect more than they pay out (in aggregate). Phone insurance is fundamentally different from car insurance or health insurance where one might need coverage to deal with financial distress from a lawsuit or medical bills they could not otherwise afford. Unless you have especially buttery fingers, or are someone for whom loss of a phone would cause financial distress (like a medical bill you couldn't pay) you should think twice about insurance.

 

[michnow]

I din't expect it the coverage to be automatically moved. At the time of the switch, I logged into the Samsung Protect Portal and thought I made the switch... I agree on trust but verify. My frustration is more about the runaround, lack of callbacks, hangups, and overall indifference. I would have hoped that due to the Note 7 fiasco, they would have tried a little harder. Even a callback that said, sorry, there is nothing I can do would have been an improvement.