On April 1st, I woke up at 3 AM to order the new Galaxy S6 Edge. At the time, I was unable to change the shipping address as it was only allowed to be shipped to the billing address on the account, which is my parents house.
The next day, my father called Verizon to get the shipping address changed. They said they put in a ticket and it was done. However, when I called in the two days later, the representative revealed to me the shipping address was still the original CA address. I tried to get the address changed again. He said he had submitted a ticket to change it.
The next day, I called again to make sure the shipping address was changed. Again, another ticket was submitted.
On Wednesday night, when the phone shipped out, I saw on Fedex the package was still going to California. I call in again to speak to a supervisor. Her words, "I will personally make sure the package gets delivered to you".
One day later, Fedex tracking shows the package already left Memphis and is IN TRANSIT to California. I call in again and ask why this is. The rep apologizes and credits $25 to my account. 25 dollars for years of $300 dollars a month.
Today, finally Friday. I check the tracking and this is what I ******* get.
Imgur [1]
I call Fedex to see if it's something on their end. The rep told me Verizon requested for the package to be delayed because they had an address issue. Now, they are sending the package back to New York. The catch? Delivery day of Thursday April 15th. 6 days behind schedule and they refuse to change it to overnight shipping. After sending the package to the wrong address.
I'm done waiting for these packages to be delayed again and again so I went to the Corporate Verizon store near me to purchase a full retail priced phone to use temporarily and pay the restocking fee. Nope, they won't sell it to me. After 1-2 hours of yelling and cursing in the retail store, they finally decide to give me the phone for full retail price. Now, I am sitting here with a Black 64GB Edge in my hand waiting for the white one to show up on Thursday. My plan is to swap the sims in the phones once the white one gets here and return the black one and pay a restocking fee.
The question is :
Once I get the white one, can I activate that one and return the Black one and pay a restocking fee?
In the store, the rep actually activated the black one on my account and in MyVerizon it registers as "Two year contract". Can I still activate the white one?
The next day, my father called Verizon to get the shipping address changed. They said they put in a ticket and it was done. However, when I called in the two days later, the representative revealed to me the shipping address was still the original CA address. I tried to get the address changed again. He said he had submitted a ticket to change it.
The next day, I called again to make sure the shipping address was changed. Again, another ticket was submitted.
On Wednesday night, when the phone shipped out, I saw on Fedex the package was still going to California. I call in again to speak to a supervisor. Her words, "I will personally make sure the package gets delivered to you".
One day later, Fedex tracking shows the package already left Memphis and is IN TRANSIT to California. I call in again and ask why this is. The rep apologizes and credits $25 to my account. 25 dollars for years of $300 dollars a month.
Today, finally Friday. I check the tracking and this is what I ******* get.
Imgur [1]
I call Fedex to see if it's something on their end. The rep told me Verizon requested for the package to be delayed because they had an address issue. Now, they are sending the package back to New York. The catch? Delivery day of Thursday April 15th. 6 days behind schedule and they refuse to change it to overnight shipping. After sending the package to the wrong address.
I'm done waiting for these packages to be delayed again and again so I went to the Corporate Verizon store near me to purchase a full retail priced phone to use temporarily and pay the restocking fee. Nope, they won't sell it to me. After 1-2 hours of yelling and cursing in the retail store, they finally decide to give me the phone for full retail price. Now, I am sitting here with a Black 64GB Edge in my hand waiting for the white one to show up on Thursday. My plan is to swap the sims in the phones once the white one gets here and return the black one and pay a restocking fee.
The question is :
Once I get the white one, can I activate that one and return the Black one and pay a restocking fee?
In the store, the rep actually activated the black one on my account and in MyVerizon it registers as "Two year contract". Can I still activate the white one?
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