So, I was playing com2us's homerun 3d when my phone went suddenly black. It made a fizzling sound when it died, but I just thought my battery died. Several battery pulls and the phone connected to the wall charger later, I tried to reset the phone without success. I called Verizon and was informed to trade my less than 2-month old phone for a "new" one. I go to the Verizon store and receive Droid "certified like-new" phone #1. #1 had a severely raised space between the keyboard and touch screen and dust all around the screen and under it. So I trade "certified like-new" #1 for #2 "certified like-new." This one looked good but I later find the bracket on the bottom right that is part of the sliding mechanism is raised causing a really annoying clicking noise each time I pressed in that area. I go to the Verizon store the following day and spoke with a manager. I told him my issue with "certified like-new" phone #2 and he tells me it is normal to have some give between the screen and keyboard. I agreed with that point and reminded him the clicking does not seem normal. He shows me his non-certified like-new Droid pointing out the give. I then show him that on his phone that it does not click when you touch the screen like my "certified like-new" phone #2. He follows this demonstration by stating I will need a warranty phone replacement and they do not carry warranty replacement phones at his store. Hmmm, I was thinking wow, this is where I just got "certified like-new" phones #1 and #2. I could not believe this guy, even a manager, just lied to my face. He also tried to inform me that the "certified like-new" are new phones and not formerly used, busted ass Droids. I proceed to ask then why "certified like-new" phone #1 had dust under and around the screen and dust all over the ear piece screen or why "certified like-new" phones #1 & #2 have elevated screens and click to touch. Plus, I asked why do you have to call them "certified like-new" if they are new Droids that were not previously used. He had no answers other repeating they are new phones. So, I finally get "certified like-new" phone #3 that is in good shape with some very minor wear on the rubber back, which is surprising for a new phone.
Moral of the story is you should closely look at the phone they give you as a replacement and any talk of a "certified like-new" phone being a brand new phone fresh off the assembly line is complete BS. Why not be honest and say they are refurbrished phones hence the "certified like-new" title.
Plus, the serial number appears to list "certified like-new" phone with a letter b at one point where my original phone had a letter d. I can only assume my 4th generation phone was replaced with a fixed 2nd generation phone.
I also think homerun 3d challenge or whatever it is called overheated my phone as it was really warm when it died. Anyone have a similar problem?
Moral of the story is you should closely look at the phone they give you as a replacement and any talk of a "certified like-new" phone being a brand new phone fresh off the assembly line is complete BS. Why not be honest and say they are refurbrished phones hence the "certified like-new" title.
Plus, the serial number appears to list "certified like-new" phone with a letter b at one point where my original phone had a letter d. I can only assume my 4th generation phone was replaced with a fixed 2nd generation phone.
I also think homerun 3d challenge or whatever it is called overheated my phone as it was really warm when it died. Anyone have a similar problem?
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