Droid Incredible Shipping?

[ryanewartryan]

Ordered over the phone: 7/22
Expected ship date: 8/03
Actual ship date: 7/28

It should be showing up on my doorstep on Friday. Not to bad.

 

[ET#AC]

Ordered over the phone: 7/22
Expected ship date: 8/03
Actual ship date: 7/28
Delivery scheduled for 7/30

Can hardly wait!

 

[filet0fish]

Ordered via web: 7/23
Expected ship date: 8/03
Actual ship date: 7/29
Delivery scheduled for 7/30

 

[nitrusoxide]

I finally took the plunge and am switching from a Blackberry Storm 2 to the Incredible. I ordered it online last night 7/27 and received an email this evening that it shipped today and should arrive on 7/30.

Really? I ordered it online 7/25 and have yet to receive anything. I mean that's awesome for you but I'm wondering what's going on with mine.

Judging by the other posts, it looks like their up to 7/23 online orders, so I anticipated getting a shipping email this Saturday, 7/31.

 

[PvilleComp]

It appears that the backorders have been caught up. Just curious, I may have missed the post, but did daethwing188 ever get his phone, or is he still being passed over?

 

[DikaiaKnight]

Ugh how are people ordering on the 27th and have theirs shipping and I ordered the 20th and have nothing.

 

[davidnc]

Just curious, I may have missed the post, but did daethwing188 ever get his phone, or is he still being passed over?

He got his too I remembering reading when he posted it came on the same day,he was going on a trip but had it to take with him .

 

[nitrusoxide]

Just got my email today!

Ordered via web: 7/25
Expected ship date: 8/03
Actual ship date: 7/29
Delivery scheduled for 7/30 by 3pm

Looks like they're almost completely caught up on orders, for online orders at least.

 

[DikaiaKnight]

Yes! Verizon says my incredible should be here by sometime tomorrow!

 

[SuzisZoo#AC]

Looks like a lot of us will be proud DINC owners tomorrow!

 

[blacknchrome]

It's here. On the charger. Wish it didn't have to charge so long before I could turn it on!

 

[Bruinfanjb]

Really? I ordered it online 7/25 and have yet to receive anything. I mean that's awesome for you but I'm wondering what's going on with mine.

Judging by the other posts, it looks like their up to 7/23 online orders, so I anticipated getting a shipping email this Saturday, 7/31.

It does seem odd to me as well. When I ordered it the website said shipping on 8/3. I did need to call them regarding a payment issue for the phone so i'm thinking that when I got that straightened out that they sent it in to the warehouse for shipping. I just checked my tracking and it says it's on the Fedex vehicle for delivery so I guess I am getting it today!

 

[tliu42]

Ordered in store on 7/18
Shipped on 7/27, didn't receive notification but had to call in for the information
Delivered 7/29, just now!

 

[TdK]

My Tale of woe

I posted this over on android forums thought I'd put it here to maximize viewage

Quote:
Originally Posted by TdK View Post
Well I'm still waiting for my 6/27 order to ship, I called CS tonight around 9pm and finally got to the bottom of the holdup. When I ordered (in store) I debited $175 of the $235 total, and had the sales rep charge the difference to my account. It seems that the amount never got billed to my account and my order showed a partial payment and wouldn't have shipped until that difference showed paid. I've been calling CS for a status since last Thursday and none of them caught it until tonight.

I finally spoke with a manager, who promised that this matter would be straightened out tomorrow morning. and that I should receive my phone sometime next week. I told her that that was totally unacceptable and that the sales rep who sold me the phone promised me that I would get my phone by the end of July and that every CS Rep that I talked to told me that my phone was scheduled to ship on the 28th and I'm holding them to their word.

I'll let you guys know how things go tomorrow. I will have my satisfaction

Are you guys ready for this: Today I call back Customer Service and get to the bottom of this whole ugly sordid mess. It seems that my order was automatically canceled on the 5th of July because the order was never completed. (being the that the difference of my $175 debit transaction and the rest of the amount that was supposed to be charged to my account was never processed). However the $175 debit was never refunded to me, now remember that I have been calling *611 every day since last Thursday and have been told that my ship date was the 28th of July by every rep that I spoke with.

So the CS rep tells me that there is nothing more that she can do and that I'll have to go into the store and redo my whole order. She credited my account for $100 dollars and apologized for my inconvenience.

I then head to the store and proceed to redo my order with the store manager, he wants to keep the $175 and do the transaction over again. he disappears for about 30 mins and comes back to tell me that he couldn't do the transaction that way and that Verizon was sending me a check for the $175 and that I should get the money back in 7to10 business days.

So he does the whole transaction over and then I ask him about the $25 credit that I was promised for the back order delay when I ordered, he discounted my phone another $25 and finished the order. I told him I wanted the 16GB micro SD card for free and he said no way to that because of the $100 account credit and the $25 discount to the phone. I told him that the account credit and $25 dollar discount were for separate reasons so he offered 25% of on the purchase of the SD card. So my phone will ship overnight by 8/4.

Wish me luck.

 

[krelvinaz]

Ordered a second Dinc for my Son today..

Ordered via web: 7/29
Expected Ship date: 8/4
Actual ship Date: 7/29 Same Day as Ordered
Schedule delivery: 8/2

ARRIVED 8/2

 

[PvilleComp]

It appears that the backorders have been caught up. Just curious, I may have missed the post, but did daethwing188 ever get his phone, or is he still being passed over?

He got his too I remembering reading when he posted it came on the same day,he was going on a trip but had it to take with him .

Good for him. I was going to send him some Xanax if he didn't have it yet!

 

[SuzisZoo#AC]

Is it wrong that I am sitting in the front room staring out the window waiting for the FedEx guy? I am so flippin excited it's coming today.

 

[ptb127]

Got my phone yesterday with the 2150 battery direct from Verzion/HTC and it's amazing. The phone actually feels better with the bigger battery!

 

[Falconfree]

Are you guys ready for this: Today I call back Customer Service and get to the bottom of this whole ugly sordid mess. It seems that my order was automatically canceled on the 5th of July because the order was never completed. (being the that the difference of my $175 debit transaction and the rest of the amount that was supposed to be charged to my account was never processed). However the $175 debit was never refunded to me, now remember that I have been calling *611 every day since last Thursday and have been told that my ship date was the 28th of July by every rep that I spoke with.

That is completely ridiculous. You would think that they would at least let you know that the order has been canceled. It seems like the reps overlook a lot of important things. I've also been calling about my order every day since I was told it was "reordered" on the 21st. Yesterday the rep said it would be shipped within the next couple days.

Today I called and the rep noticed something was wrong with the order. Turns out that on the 21st, when a supervisor supposedly reordered the phone for me, the old order was actually canceled and no new order was put in. Somehow not a single one of the 10 or so reps I've spoken with until today noticed that I did not actually have a current order! To top it off, the man today told me that when they ordered the phone originally, they must have put in the wrong number and ordered an X by mistake. Again, none of the reps noticed that the order was for the wrong phone.

On the upside, the rep that helped me today was very helpful. He not only caught both of these problems that no one else (including supervisors) had noticed before, but he reordered the correct phone for me with overnight shipping. He said it should be here by 12 on Saturday. So while most of my CS experience with Verizon has been very much less than stellar, this guy was definitely good at what he does.

 

[jvarga77]

Ordered online for my wife today. Estimated ship date of August 5th.

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