droid mini I can only hear callers when it is on speaker

[AC Question]

Occasionally my phone will not allow me to hear the ringing or to hear calls unless it is in speaker mode. I have tried powering off multiple times, switching to safe mode, etc. The problem is still there.

 

[pkcable]

Maybe the moto diagnostic site can help?

https://forums.androidcentral.com/e...index%2Fen-us%2Fsoftwareupdate&token=nAgES8jv