droid razr maxx & jelly bean update problems

[JFH8]

I have the razr maxx and I tried everything but my phone was laggy and crappy. Finally I emailed the president of the west coast Greg Haller and his office called me back. They next day aired a Galaxy Note 2 as a replacement. Get it tomorrow. Guess if my razr maxx wont work this is the next best thing. Cheers

Btw Here is the link to the exec team: https://aboutus.verizonwireless.com/leadership/executive/index.html

I would suggest being very professional in your email and stick to the Area Presidents. I expressed concerns about a phone call I made to support with no resolution, the fact that the release notes were not emailed to me nor was I informed that programs on the phone would be changed when I was sent the option to update, and told them my issues with the new update even after multiple factory resets and and cache clearing. :-$

How long did it take for Verizon to respond to your request?

Sent from my DROID RAZR using Android Central Forums

 

[Mustanggirl95]

Having tons of problems. Did factory reset just as bad. Cant screenshot any more. Called Verizon. Not much help. Kept getting urgent text messages vzw:1code . Had to Google to find out how to remove that its in account management email glitch. Verizon said its hackers to let itgo its nothing. They need to keep up to date .....paid 350.00 for this phone with 2 yr contract that's up in June...and can't upgrade cause will lies my unlimited data ..which a rep. Didn't know that till I mentioned it then said o that's right...then tried email like said above. U can't fill out form ..glitch there too ..grrrrr

 

[Denise Borowske]

no these are not common sense! mind was down load on accident and did not even get to save any thing! period!

 

[Denise Borowske]

bingo amen to that

 

[Bugdaze]

I am also having the random notification/ringtone-change problem. Have checked multiple forums but have yet to find a solution. My phone wants me to have "whistle", I want "Beep". If I rename the "beep" file to "Whistle", will that work? Or am I asking for more trouble?

 

[Ms Charli]

Just recently updated phone and found it not to be the same product that I purchased . I don't know how they could update o/s and make it worse but that's what they did . How could they take widgets off the phone? I lost all my notes pertaining to a legal matter I'm involved in. Months of research and questions facts and figures on 5 sticky notes were deleted without a warning that info would be lost. Motorola doesn't seem to care that they are making things worse for there customers. You bought the phone they got your money . My next phone will be an iPhone . I'm demanding that Motorola purchase the new phone. I chose this phone over the iPhone because of what it had programmed on it , but the recent changes have made the phone less desirable. They screwed there customers and should make some kind of restitution to us. Get away from Motorola and the android o/s and demand your iPhone!

I SWEAR they push these updates out to make your phone act up so that an upgrade is necessary. My phone has been horrible since verizon pushed jellybean. Since it a billion dollar business why not push out updates the KNOW will make the phone buggy! Just my opinion! I feel your pain but this seems to happen a lot!