So I'd say it's an issue with the phone. You can try a warranty replacement and see if that one is better.
Droid Turbo Rebooting When Connected to Apple airport Wifi ?
- Thread starter gdflynn1
- Start date
So I'd say it's an issue with the phone. You can try a warranty replacement and see if that one is better.
Update installed. Rebooting still happening in office when connected to Apple airport wifi.
grrrr
grrrr
So, called verizon again. Got back on with Tier 2. They did confirm that the recent update included a fix for something similar that i reported....but not exactly the same. The update included a patch for something to do with random power cycles. My issues seems to be specific with the wifi radio and when on wifi only it randomly freezes and reboots. Anyway, tier 2 ran their diagnostics, confirmed everything looked good, and shipped me my 3rd turbo replacement. Will be testing it today. Must be something in the OS. Maybe lollipop fixes it.
UPDATE 11:43am, 12/18: I am in my office and was able to reproduce the reboot right away. So all 3 Turbo devices and all 3 rebooting when connected to wifi. Update is installed and all troubleshooting that one can perform has been done. Maybe I will invite VZW and Moto to my office?
And maybe this is a hardware issue? I guess I will keep having them replace the device until they fix this problem.
UPDATE 11:43am, 12/18: I am in my office and was able to reproduce the reboot right away. So all 3 Turbo devices and all 3 rebooting when connected to wifi. Update is installed and all troubleshooting that one can perform has been done. Maybe I will invite VZW and Moto to my office?
And maybe this is a hardware issue? I guess I will keep having them replace the device until they fix this problem.
Last edited:
Ever since the last software update, my Droid Turbo is fine at home - with NetGear BlackHawk router. Fine at motel - with unknown WiFi.
As soon as I drive by my client's Admin office, where they use Apple WiFi, my phone shuts down and restarts. Happens every day. Drive in the gate, drive by the Admin office, phone restarts. Continues re-starting randomly until I'm away from their WiFi. A total power-down helps, but doesn't stop the random restarts. Have to get away from their WiFi.
As soon as I drive by my client's Admin office, where they use Apple WiFi, my phone shuts down and restarts. Happens every day. Drive in the gate, drive by the Admin office, phone restarts. Continues re-starting randomly until I'm away from their WiFi. A total power-down helps, but doesn't stop the random restarts. Have to get away from their WiFi.
jpdaballa
Well-known member
- Apr 23, 2010
- 346
- 1
- 0
having the same rebooting problems with the airport extreme router. i get home reboot, i leave home reboot, i get into the office reboot i leave the office reboot. love the phone so much i've just been sticking through with it. hoping lollipop will come with a bunch of fixes. I would just buy a new router to save myself the headache but i have multiple airport expresses used throughout my home and office
As mentioned in this thread often, I am basically 100% positive there is an issue with some airport extreme routers. I do have the same problem jpdaballa states. When connecting to airport extreme, BAM, reboot. Nothing at all helps it. Lollipop or bust i guess.
mandoman28
Well-known member
- Dec 3, 2010
- 192
- 0
- 0
I have been having this issue as well. I have a Moto Maxx with Lollipop installed and it did not help.
I have an airport extreme with firmware 7.6.4.
I have an airport extreme with firmware 7.6.4.
mandoman28
Well-known member
- Dec 3, 2010
- 192
- 0
- 0
I changed a setting in WI-FI Advanced settings, I changed the Wi-Fi frequency band to 5 GHz only and it has been working fine for an hour now with no reboots!
Just received turbo having same issue this is months after these 1st posts phone doing same anyone found a fix?
Final closure for me...
I finally brought in a netgear wireless router I had at home to my office. I now connect to the netgear router and not the apple airport extremes in use at the office. Zero reboots in 2 weeks so far.
I have concluded that the Turbo OS, wireless radio software, or whatever has some sort of issue with the Airport extreme.
I finally brought in a netgear wireless router I had at home to my office. I now connect to the netgear router and not the apple airport extremes in use at the office. Zero reboots in 2 weeks so far.
I have concluded that the Turbo OS, wireless radio software, or whatever has some sort of issue with the Airport extreme.
FWIW, I had a friend visit last week who just bought a brand new Turbo. It worked with our Airport Extreme router just fine, no reboots at all. It's very strange that some people have this issue and some don't.
Yea, I agree. Not one single issue with my airport extreme. It would be curious to do a side-by-side analysis of configuration options to see if there are any differences that make my setup "lucky". Both my wife and I have turbo's on the AE without issue.
I am pretty sure my office has them set up acting as extenders as well. Not sure if thats the cause but it is apples to apples scenario as reported by jpdaballa.
I run the Asus at home also and zero problems.
I run the Asus at home also and zero problems.
My Airport Extreme is also in bridge mode - no problems. It's connected to my main Asus router, which acts as the gateway for the network, DHCP servers, etc. They both have the same SSID and WPA2 passphrase so I can roam the house. Again, the Turbo was connected without incident.
Update: I can confirm this issue still exists with the apple airports, post-lollipop install.
Grrrrrrrrr
Grrrrrrrrr
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