Droid Turbo System UI Crashes When Headphones Plugged In

[Issetibbeha]

I have a Droid Turbo, non-rooted. Everything was working fine, even for a little while after the MM update. Then I started getting an error: "Unfortunately the System UI has stopped." This happens every time I plug anything into the aux jack - whether it's headphones, the FM transmitter in my car, or speakers. I cleared the cache partition, but that did not help. Another thread on here suggested uninstalling the most recent update to the Google app. I did that as well, but nothing changed. Any ideas?

 

[doogald]

I have a Droid Turbo, non-rooted. Everything was working fine, even for a little while after the MM update. Then I started getting an error: "Unfortunately the System UI has stopped." This happens every time I plug anything into the aux jack - whether it's headphones, the FM transmitter in my car, or speakers. I cleared the cache partition, but that did not help. Another thread on here suggested uninstalling the most recent update to the Google app. I did that as well, but nothing changed. Any ideas?

Backup everything (make sure that your photos, contacts, videos, calendars are either synced or backed up) and do a Factory Data Reset?

 

[Issetibbeha]

Thanks for getting back to me . I know that a Factory Data Reset is an option, but I'd rather not have to do that if I don't have to. Am I being more scared of a FDR than is necessary?

 

[doogald]

Thanks for getting back to me . I know that a Factory Data Reset is an option, but I'd rather not have to do that if I don't have to. Am I being more scared of a FDR than is necessary?

IMHO everyone should know exactly what they need to do if they have to do a FDR. This will happen if your phone breaks, or is lost, or you buy an updated model - by definition, you will be starting from scratch.

The only other thing to try that I can think of is to uninstall apps (one or two at a time), restart the phone, and see if you get the phone working after an app uninstall. Maybe that will point to a third party app that for some reason accesses the headphone jack when something is plugged in and is causing trouble when it sees something get plugged in. (You don't have an app that specifically uses the headphone jack for an external device, like the Square Card reader and app? If so, I might start with an app like that.) If you don't have an app like that, though, I suspect that it may be corruption in a system app, which would probably be nearly impossible to discover.

Yes, FDR is a pain. You have to set up home screens (unless you use a third party launcher that lets you backup and restore your settings, like Nova Launcher or Action Launcher). You have to reset settings for notifications, etc., if you've changed any of those from the defaults. If you don't restore from a backup to Google, you have to re-enter WiFi pass codes. You have to re-establish any Bluetooth connections. Still, like I said, you won't have this phone forever, so at some point you'll be rebuilding a new phone from scratch or from backup. However, it seems to me that fastest and most sure way to fix that error.

You may want to see if other people answer this, though. Perhaps somebody has an exact idea on how to fix that issue besides the one that you tried (uninstall the Google Search app update.)

Good luck, I hope that you get it working right.

[edit] I actually thought of one last thing that you can try - the Verizon Software Repair Assistant. https://forums.androidcentral.com/e...support/knowledge-base-116950/&token=Rj-xzgrr

It's possible that the Repair Assistant will fix a problem caused by something that went wrong with the update, It may be worth a try, anyway. I've never used this myself, but I am pretty sure that it allows a reinstall without losing any of your data. One thing I remember about the Repair Assistant is that it may not detect your phone if you plug into a USB 3 port on your computer. If you find that this happens, try plugging the phone into a different port on your computer.

 

[Issetibbeha]

Thank you very much for your extensive reply. I am going to try the things you mentioned, but first I think I should refine my question slightly. In the volume controls on the Droid Trubo, anytime you try to raise the media volume to 100%, you get a safety warning. Until you override it, it knocks volume back to 60% or so. I stated before that when I plug in my headphones, the System UI crashes. That's not quite accurate. When I plug something into my headphone jack, the volume, which was at 100%, gets knocked down to about 60%. Then, when I open the volume control to try to turn it up, that is when it crashes. I think this fluke has something to do with that stupid Droid audio safety warning.