Yesterday, after a system update (to build G965FXXUCFTJ2), my "international" unlocked S9 Plus (SM-G965F) became essentially unusable when it began generating pop-up error messages indicating "IMS Service keeps stopping" every few seconds. It became sluggish, ran hot (high temperature), and the battery drained rapidly -- all symptoms reported with this same problem on Samsung's own forums for a variety of Samsung phones, and elsewhere over the past month (here https://us.community.samsung.com/t5...keeps-stopping-Galaxy-S10/td-p/1450285/page/2 , here https://us.community.samsung.com/t5/Galaxy-S9/IMS-service-stopping-interrupting/td-p/1450127 here https://thedroidguy.com/how-to-fix-unfortunately-ims-service-has-stopped-on-galaxy-j7-1093553 , and here https://appuals.com/fix-ims-service-has-stopped/ for instance.)
From these reports, the triggers for the problem don't all appear identical (i.e., in my case a system update), though I wouldn't be surprised if the heart of the problem isn't the same in all cases. There are also reports from a year or so ago when this same problem arose with Samsung phones. (Samsung's forum moderator rejected my detail post to its forums on this experience -- which makes me wonder if they are limiting the reporting of by many others giving the impression, perhaps, that the issue is less widespread than it is in fact).
Some report that switching off RCS messaging solves the problem -- that doesn't appear to apply to my device. I cleared messaging and other caches and data (and the cache partition). The problem seems to disappear if I put the device in Airplane Mode or remove the SIM card (which others report as well) -- so while isolating at home on wifi, I can still use the phone. I haven't tried more radical proposed solutions such as flashing a prior system update or doing a hard reset. My current SIM is very old, dating to 2015 or 2016, and SimpleMobile (a MVNO on the T-Mobile network) has agreed to send me a new one. Some have reported that replacing their SIM cards resolved the problem (other reported it didn't).
This is very frustrating, and I think Samsung should step up to the plate and discuss what's been going on, including whether there is an incompatibility between recent system updates, on the one hand, and some SIM cards still in use, or apps, on the other hand.
If you have encountered this same issue in the past couple of months, please detail your experience in a reply, including what model phone you have, what SIM, and any event (such as a system or app update) that may have triggered it -- as well as any solutions that worked for you. Has anyone heard any direct info about the issue from Samsung?
Many thanks!
From these reports, the triggers for the problem don't all appear identical (i.e., in my case a system update), though I wouldn't be surprised if the heart of the problem isn't the same in all cases. There are also reports from a year or so ago when this same problem arose with Samsung phones. (Samsung's forum moderator rejected my detail post to its forums on this experience -- which makes me wonder if they are limiting the reporting of by many others giving the impression, perhaps, that the issue is less widespread than it is in fact).
Some report that switching off RCS messaging solves the problem -- that doesn't appear to apply to my device. I cleared messaging and other caches and data (and the cache partition). The problem seems to disappear if I put the device in Airplane Mode or remove the SIM card (which others report as well) -- so while isolating at home on wifi, I can still use the phone. I haven't tried more radical proposed solutions such as flashing a prior system update or doing a hard reset. My current SIM is very old, dating to 2015 or 2016, and SimpleMobile (a MVNO on the T-Mobile network) has agreed to send me a new one. Some have reported that replacing their SIM cards resolved the problem (other reported it didn't).
This is very frustrating, and I think Samsung should step up to the plate and discuss what's been going on, including whether there is an incompatibility between recent system updates, on the one hand, and some SIM cards still in use, or apps, on the other hand.
If you have encountered this same issue in the past couple of months, please detail your experience in a reply, including what model phone you have, what SIM, and any event (such as a system or app update) that may have triggered it -- as well as any solutions that worked for you. Has anyone heard any direct info about the issue from Samsung?
Many thanks!
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