Dropped my S3 32GB, no replacement from Asurian

[kalnel#WN]

I got my replacement device on Monday -- a 32GB in Blue, despite the fact they said they wouldn't be restocking them last week.

The serial numbers, etc., on it are all Asurian's, but it must be a newer model than my old phone. (I got one of the earliest shipments last year.) The bezel is much bluer than the model I had, which was nearly black. The GPS is definitely faster and more accurate -- I'm getting 22-23 satellites, versus 13-17, and they're fixing in less than 2 seconds versus 90 seconds. The camera also seems to be a little crisper. No signs of wear suggesting that this was a refurb.

The phone arrived with a power cord, new battery, and a new SIM card. I was surprised about that, as I thought I'd be getting only the phone.

 

[japetty]

I got my replacement device on Monday -- a 32GB in Blue, despite the fact they said they wouldn't be restocking them last week.

The serial numbers, etc., on it are all Asurian's, but it must be a newer model than my old phone. (I got one of the earliest shipments last year.) The bezel is much bluer than the model I had, which was nearly black. The GPS is definitely faster and more accurate -- I'm getting 22-23 satellites, versus 13-17, and they're fixing in less than 2 seconds versus 90 seconds. The camera also seems to be a little crisper. No signs of wear suggesting that this was a refurb.

The phone arrived with a power cord, new battery, and a new SIM card. I was surprised about that, as I thought I'd be getting only the phone.

Does sound as though you got a new phone not a refurbished. I got a similar thing with my Samsung i815 after I lost my original. I think Asurion is replacing many of those due to breaking or just lost. The S3 32gb is getting hard to find now. You can still find them though. I want an S4 32gb on VZW if they get them. If they don't I will get another S3 32gb.

 

[Feom]

I was in the exact same boat, refusing the 16GB and crossing my fingers that I would get the S4 after this week, but then they got the 32GB back into stock somehow. Just received my replacement today. According to both the Asurion and Verizon reps that I talked to, while they couldn't assure me of it, Asurion is "just about contractually obligated" (whatever that means) to give you a choice of a better, not worse, option if they can't replace your exact model. Would have loved to get the S4 but happy with my phone back after a week of being on an OG droid.
As for Asurion being a scam, this is my second replacement with them and I couldn't be happier with their service. I would just remember that the longer you keep your phone worse of a bargain the premium becomes. I buy top of the line (ie $600) phones and replace them every year, so 7 dollars a month and a 99 deductible isn't horrible when replacing it myself would cost 500+ but on the second or third year the deductible is still $99 but the phone can usually be purchased for 250-350 so paying 7 a month for insurance is not much of a bargain I would keep that in mind and consider dropping the insurance as the phone drops in price.

 

[japetty]

I was in the exact same boat, refusing the 16GB and crossing my fingers that I would get the S4 after this week, but then they got the 32GB back into stock somehow. Just received my replacement today. According to both the Asurion and Verizon reps that I talked to, while they couldn't assure me of it, Asurion is "just about contractually obligated" (whatever that means) to give you a choice of a better, not worse, option if they can't replace your exact model. Would have loved to get the S4 but happy with my phone back after a week of being on an OG droid.
As for Asurion being a scam, this is my second replacement with them and I couldn't be happier with their service. I would just remember that the longer you keep your phone worse of a bargain the premium becomes. I buy top of the line (ie $600) phones and replace them every year, so 7 dollars a month and a 99 deductible isn't horrible when replacing it myself would cost 500+ but on the second or third year the deductible is still $99 but the phone can usually be purchased for 250-350 so paying 7 a month for insurance is not much of a bargain I would keep that in mind and consider dropping the insurance as the phone drops in price.

Asurion is "just about contractually obligated" (whatever that means) to give you a choice of a better, not worse,
They have to give you what you had insured with them or better unless you accept something less. Most insurance companies would just turn to giving you the value of the equipment in a check and letting you buy something else if you don't accept anything else they could offer.