Hi
I have a problem which I cannot work out and wondered if someone has seen something similar or can advise how to test further, I am in the UK.
I noticed that my POCO X6 5G phone dropped outgoing calls after exactly 5mins 32 secs exactly. The phone was under warranty and Xiaomi replaced it under warranty, it made no difference so they replaced it with a Redmi Note 14 Pro+, it made no difference.
With the Redmi Note 14 Pro+ I did nothing other than turn the phone on, go through the setup (I did not sign in to Google or anything else and skipped everything I could and did not restore any data), inserted my EE Sim and made an outgoing call, after 5min 32sec exactly the call dropped.
I then swapped the UK EE Sim back to my old Redmi Note 10 Pro, made a call to the same number for 15min 28sec with no issue. My other phone a POCO X5 5G is fine just like the Redmi Note 10 Pro.
I have already tried changing any setting I can think of, with WiFi, without, WiFi calling enabled/disabled, different cell sites, disabling 5G, using a different UK EE Sim with a different phone number etc and the only consistent thing I can find is the handset that I use (i.e. POCO X6 5G or Redmi Note 14 Pro+).
I do not know what the issue is but I never have an issue with incoming calls, only outgoing. What I observe is that if I call a landline (it is Vodafone UK) which is a VoIP landline it drops after 5mins 32secs every time without fail if using a 'bad' handset but works perfectly every time using a 'good' handset. It strikes me that the drop time is 332 sec, if I assume the call log adds 2 seconds it would be 330 sec and seems like some sort of timeout setting. If I make outgoing calls to other numbers (say another mobile or business landlines etc), I do not see an issue.
From googling 'VoIP 330 seconds' I see this suggestions...
'SIP Session Expiration: The VoIP provider or PBX might have an expiration time (e.g., 300 seconds) for a registration, and if the phone or gateway sends the re-registration packet a few seconds after this time (e.g., 330 seconds later), the connection is dropped until the next registration is processed. '
...I am therefore wondering if on the older Xiaomi phones sends the re-registration packet earlier than the newer Xiaomi phones this would explain the issue, what are the thoughts? Is there anyway I can get some logs to show what sort of VoIP information the Xiaomi phones are sending and when?
Thanks in advance
I have a problem which I cannot work out and wondered if someone has seen something similar or can advise how to test further, I am in the UK.
I noticed that my POCO X6 5G phone dropped outgoing calls after exactly 5mins 32 secs exactly. The phone was under warranty and Xiaomi replaced it under warranty, it made no difference so they replaced it with a Redmi Note 14 Pro+, it made no difference.
With the Redmi Note 14 Pro+ I did nothing other than turn the phone on, go through the setup (I did not sign in to Google or anything else and skipped everything I could and did not restore any data), inserted my EE Sim and made an outgoing call, after 5min 32sec exactly the call dropped.
I then swapped the UK EE Sim back to my old Redmi Note 10 Pro, made a call to the same number for 15min 28sec with no issue. My other phone a POCO X5 5G is fine just like the Redmi Note 10 Pro.
I have already tried changing any setting I can think of, with WiFi, without, WiFi calling enabled/disabled, different cell sites, disabling 5G, using a different UK EE Sim with a different phone number etc and the only consistent thing I can find is the handset that I use (i.e. POCO X6 5G or Redmi Note 14 Pro+).
I do not know what the issue is but I never have an issue with incoming calls, only outgoing. What I observe is that if I call a landline (it is Vodafone UK) which is a VoIP landline it drops after 5mins 32secs every time without fail if using a 'bad' handset but works perfectly every time using a 'good' handset. It strikes me that the drop time is 332 sec, if I assume the call log adds 2 seconds it would be 330 sec and seems like some sort of timeout setting. If I make outgoing calls to other numbers (say another mobile or business landlines etc), I do not see an issue.
From googling 'VoIP 330 seconds' I see this suggestions...
'SIP Session Expiration: The VoIP provider or PBX might have an expiration time (e.g., 300 seconds) for a registration, and if the phone or gateway sends the re-registration packet a few seconds after this time (e.g., 330 seconds later), the connection is dropped until the next registration is processed. '
...I am therefore wondering if on the older Xiaomi phones sends the re-registration packet earlier than the newer Xiaomi phones this would explain the issue, what are the thoughts? Is there anyway I can get some logs to show what sort of VoIP information the Xiaomi phones are sending and when?
Thanks in advance
I probably won't be able to help, but in case the phone is inappropriately timing out because it thinks it's idle, what are you doing on the phone while the call is going on? If you're just leaving it alone, try actively doing something else (like browsing the web) while on the call.
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