E-mail app suddenly painfully slow

[ddoouugg]

I've had my Note 4 since Day One and have been very happy. Until now. A few days ago, the default e-mail app (which I use with an Exchange account) became painfully slow. New mail is indicated, but the in-box won't refresh for a long time. Like maybe 30 seconds or so. I don't think Exchange is the problem, because I tried the Cloud Magic app, and it works perfectly. (But I don't like Cloud Magic for other reasons.) Is anyone else having this problem, or does anyone have any suggestions?

 

[B. Diddy]

Have you tried clearing the app cache for Email in the App Manager?

 

[ddoouugg]

Have you tried clearing the app cache for Email in the App Manager?

I just did that. It was only 136MB. (That didn't seem like much to me -- is it?) I don't think it made a difference.

 

[B. Diddy]

You could try removing the email accounts and adding them back. Or Clear Data using the App Manager.

Another general troubleshooting approach is a cache partition wipe: https://support.t-mobile.com/docs/DOC-14686

 

[ddoouugg]

I deleted the Exchange account (which took a long time), then created it again -- and all seems OK now. I think. But seems like this shouldn't be necessary, huh?!

 

[Mr-Guy]

I have had the same issue on the N3 and had to delete and add the email account again

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[B. Diddy]

But seems like this shouldn't be necessary, huh?!

Things like this shouldn't be necessary, but have you encountered a foolproof error-free computer system in your life? I think with any platform or with any app, you need to accept a certain degree of error risk (which is why all tech experts recommend frequent backups or syncs). If this problem is occurring frequently, then I agree, it starts to become unacceptable.

 

[mdeeny]

I had the same problem and deleted the exchange account and added it back in and it improved. Part of this may be due to the changes on the exchange server side as the auto setup process changed the domain address in the exchange setup on my device.

 

[melmc1403]

I've always found the stock email app that Samsung uses is always painfully slow. I use Cloud Magic and have done for the past few years. The emails come through quicker than the stock email app and the UI is lovely worth a try x

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