E-mail Issue.

[GFMike]

Greetings:

I am a new HTC One convert (after years of iPhone) and seem to be having difficulty getting my personal e-mail account to work correctly on my new HTC One. I have been through set-up with my e-mail vendor and even tried an e-mail app -- but for some reason I can only see the e-mail headers if the e-mail is anything other than plain text. Plain text displays fine. Anything else is just empty whit space. I have been through adjusting the file size in the settings but nothing seems to work. I am using SmarterMail Enterprise 11.2 for my personal e-mail and set it up on my device via IMAP. All my other accounts, Gmail, Yahoo, etc. display correctly on my new device.

I love this device but this issue is driving me a nuts and no one (at least anyone I have spoken to so far) seems to know why this is happening. Any advice would be most appreciated.

Thanks in advance,
Mike

 

[Jaguarr40]

Have you considered trying two different things. The firsrt is to delete the personal email and set it up again but this time as a POP3 just to see if it makes a difference?

 

[adriandb]

You need to be careful using the POP protocol as it may remove all your email from the server. This is something you want to avoid if at all possible.

 

[GFMike]

Thanks Jag. I tried POP but no luck. I only have the option of POP, APOP, and IMAP as protocols.

 

[GFMike]

I actually was able to finally figure it out with a bit of trial and error and port manipulation. I did end up using the POP option but had to manipulate the outgoing port. It shouldn't have to be this hard but I still am 100% sold on my HTC One. Thanks for the advice everyone.