E with 2 arrows not resolved

[Android Central Question]

So I just recently got the bluboo s8 and I'm noticing the best data I can get is E even though I am in a great service zone, I use TracFone and on my last 20 dollar cheapo phone I could get even 3G just fine,
My data is at the recommended (4G) but it's only giving me E, I don't know why! Is there ANY foolproof way to fix it (I haven't rooted) help!?

 

[B. Diddy]

Welcome to Android Central! TracFone offers SIMs for both CDMA and GSM. Do you know if you have a GSM SIM? The CDMA SIM wouldn't work for your phone, since the phone is GSM only.

The specs for your phone show that it doesn't support T-Mobile's or AT&T's LTE bands:

https://www.devicespecifications.com/en/model/b68644ad
https://www.phonearena.com/news/Che...on-T-Mobile-and-Sprint-use-in-the-USA_id77933

 

[Brett Doughty]

well checking what I bought I found this

jk I can't copy and paste on this app apparently one sec, ugh well basically it talks about bands and how your device needs to operate on a certain band to use 4G and if not it will run edge, so if my phone doesn't run that band how do I change that

 

[Brett Doughty]

sorry had to create account to continue conversation

 

[chanchan05]

The bands are hardware. You can't change it on any phone. Basically similar to how a TV can't get FM radio signals because their signal bands are different. You need to switch to a carrier with the same bands as your phone, or get a new phone that support's your carrier bands.

I'm not sure if it's available still, but I remember some ads a couple weeks ago where if you have a sprint capable phone, and you switch to sprint, they give you a 200USD gift cert. So if you're not on sprint and you don't really have cash for a new phone, that can work out.

Edit. Lol apparent it wasn't an ad. Flossy was talking about it in his review for the Blu S1.

https://youtu.be/mo588KpBdvc

I think the 129 sale for that model is over though.

 

[Brett Doughty]

so point me in the direction of what to do exactly because I'm hopelessly lost when it comes to service

 

[chanchan05]

so point me in the direction of what to do exactly because I'm hopelessly lost when it comes to service

Well basically, get a new phone or switch carriers. I don't know which carriers are available in your area, or where you are, so you'll have to look for yourself which carrier in your area supports your phone.

 

[Brett Doughty]

ok how do I find what bands my phone uses?

 

[B. Diddy]

ok how do I find what bands my phone uses?

It's in the link in my first response to you. In general, you can find the bands a phone supports by doing a Google search for "[your phone] specs." GSMArena.com and PhoneArena.com are two good sources.

 

[Brett Doughty]

bluboo s8 doesn't exist according to those sites

 

[Brett Doughty]

I called my provider TracFone and they said they could send me instructions as soon as I told them the android version , I said 7.0 cause that's what it says, they said that didn't work, is that the real version or not

 

[B. Diddy]

bluboo s8 doesn't exist according to those sites

This is the link I gave you in my initial response: https://www.devicespecifications.com/en/model/b68644ad