Email notification problem after Lollipop update

[msugrad598]

I use the stock mail app for all my email accounts. Since the update, which I did this morning, I'm no longer getting my email notifications in the notification area nor a sound or vibration when a new message arrives. The only way I know I have a new message is the red circle indicator on the mail icon.

Anyone else have this issue or know how to fix it?

Posted via Android Central App on my Samsung Galaxy S4

 

[msugrad598]

Anyone else having this issue? The only email account that is showing notifications or making sounds is my work email which is set up as an exchange account.

Posted via Android Central App on my Samsung Galaxy S4

 

[Argen1]

Yes, I also have that same problem. My wife and I upgraded our S4's to 5.0 and do not receive audible notification of email arrival. We both have standard Comcast email accounts. Text audibles work fine.

 

[backchannel]

Go into settings; device; notifications; accounts and make sure the right boxes are checked for your needs. You will have to do each account.

 

[msugrad598]

Already checked the settings and they are correct.

Posted via Android Central App on my Samsung Galaxy S4

 

[magicbri]

I am having same issue and after 4.5 hours on the phone with Verizon and Samsung tech support still am suffering in silence. No one seems to have any idea what to do or will acknowledge if this is a known issue that is being looked into.

 

[Argen1]

That has been done over and over again, but thanks for the suggestion.

 

[magicbri]

Argen1 and msugrad,

Apparently we are the only three with this issue. Have either of you tried a full restore of the phone. That is the next step that tech support wanted me to try but I am reluctant to wipe it out totally over this, especially knowing that I am not a totally isolated case.

 

[Argen1]

Magicbri,

I also am reluctant to wipe it right now. I suppose I'll just have to check it more often and hope more people respond. It's only been a few days since the upgrade has been available.

 

[SteveRoy2001]

Nope. Not just three of us. I upgraded yesterday and have the same issue. I have all of the notification settings correctly turned on at both the app and phone levels. I will fathom a guess that anyone with an S4 using the standard email app and not Google's GMail app (which I disabled because I hated it) has this issue. No blinking blue LED when phone is dark, no envelope icon on upper left of lock screen for new emails, not even the icon on the unlocked home screen. Like the others said, the only way to tell when you have a new email is to unlock the phone, check the number on the main email icon and see if it has increased from the last time you checked. This is bogus! I had heard that the Lollipop rollout for S4 had been delayed for a few different reasons. Apparently they ultimately decided that those of us still "living in the past" and using technology that is nearly two years old (wow!) are not worth holding up the release for and we could live with a few bugs.

 

[mhunt13104]

I am having the same issue. All of my notification setting are correct, but am not getting any email notification. After seeing this thread, it's probably a bug in Lollipop.

 

[magicbri]

I have been experimenting and it appears that phone and text are the only notifications that are working correctly. FB, Ebay, email, etc. aren't giving any notifications.

 

[DougMtnView]

I am having the same exact problem. I downloaded the update this morning and ever since I get no LED notifications at all. All the right boxes are checked and I did a re-boot. Still doesn't work.

 

[Llaurra01]

i had that problem then fixed it under SOUND AND NOTIFICATIONl. Under notification change NOTIFCATIONS ON LOCK SCREEN to show all content. that should help get what you were getting PRE-LOLLIPOP.

I on the other hand can't seem to get JUST my text msgs to show up on the lock screen. I don't want to see my email, I'll see it on the status bar / pull down menu.... grrr.. and i have a heating up issue on my S4. not a fan of lollipop today.

 

[msugrad598]

Thanks for the show all content suggestion, but mine is already set that way so no dice.

Posted via Android Central App on my Samsung Galaxy S4

 

[magicbri]

Thanks for the tip. Mine was set that way too. Plus that doesn't address the fact that incoming emails don't make selected notification noise, vibrate or flash blue led.

 

[bbtkd]

I get all of my notifications (Ebay, Email, etc). I do use K9 mail. It works great for me but won't work with MS Exchange at this point. Otherwise, it is a very versatile Email utility with lots of features. Might be worth a try to see if its notifications work for you.

 

[hirumachico]

Having the exact same problem with the email app (Samsung? Verizon?). Updated yesterday when prompted. Now regretting it. Also, my music info (track name, artist, album) no longer appears on the display in my car (Mazda 3). Everything worked fine before the update.

 

[rwberman]

Add one more user to the list of those not receiving email notifications with the native app. Any reason to believe that Samsung/Verizon know or care about this?

 

[smcgood]

My husband's phone updated at the same time as mine, and his is working... showing emails, everything. I did find that I had an option not selected in menu>device>sounds>others sounds>Samsung apps, email. I thought, oh! There it is! I fixed it! But nope, still not working. But maybe that will work for someone.

I've even tried a soft reset. I'm getting pretty frustrated.