Emails suddenly being deleted from my Samsung Note5 since recent update 11/2015

[barb0812]

I am having a problem with my Samsung Galaxy Note 5--emails associated only with one of my accounts (purchased domain) are being deleted as soon as I check them. I also have 'never' delete any emails selected in my incoming settings. I was having no issues until the most recent update this past week (Nov 9th 2015). I have changed my acct from a POP3 to IMAP so at least emails won't be deleted off the server but this is the strangest thing I have ever seen. I have already spoken to my email provider and they have recommended I go into my local Sprint store so I can find out what happened with that last update unless someone in this forum knows what may have happened. Again, NO problems until last Samsung update.

 

[SpookDroid]

Not sure why this is happening, but have you tried removing the account and re-adding it to the phone? Does it happen if you use a third party app (you can use GMail for instance for POP and IMAP accounts, too)?

 

[barb0812]

I do have gmail accounts on my phone that do not share the same issue I am having with my work email. NOT a single problem with any of my email accounts until this week. The only thing that has changed has been the recent update with Samsung. I hope I am not alone in this!

And, yes, I did remove and add this account back in twice.

 

[Glock23-G4]

Make sure you're not viewing your emails from an "unread" folder, in which case after you read it, it's no longer unread, and is removed.

 

[vdeng]

Never had this issue