I have the Epic and my wife the Hero. Tomorrow I'm getting the EVO 3D and giving the Epic to my wife. I called Sprint and switched the phones so that the Epic is already in my wife's line, and put the Hero on my line so that when I go to the store tomorrow I replace the Hero with the EVO 3D etc.
So the switch went fine and the Epic was in my wife's line. I wanted to give the Epic to my wife in stock conditions so I wanted to do a "factory reset" and then let her put it the way she wants.
So I did the reset the soft way (going into menu - privacy - factory reset etc). The phone turned off and started to turn on and got to the screen with the black background and the SAMSUNG logo in big white letters, the same one that first appears when you turn on the phone. However, that same screen was there for like 10 mins and I have done resets before and it never took so long, so I assumed it froze or something. So I pulled the battery, put it back on and turned it on, and again it would get stock on the white logo... I pull out the battery again, put it in, and without turning it on, connected it to the wall charger and you know that if it is off and you connect it to the charger, a big battery icon appears and tells you the battery level in green etc, well, the battery appeared but no level, just like a loading circle and stayed there. I turned on the phone again and let it be on the white SAMSUNG logo thinking that it needed time to reset... Well it's been 1 hour now and it's in the same white logo. It's definitely stuck and I have no way to get it to turn on.
Any help? I'm very confused and scared that somehow I broke my phone even though I wasn't flashing anything, just a reset... Any help is extremely appreciated!
Thanks.
So the switch went fine and the Epic was in my wife's line. I wanted to give the Epic to my wife in stock conditions so I wanted to do a "factory reset" and then let her put it the way she wants.
So I did the reset the soft way (going into menu - privacy - factory reset etc). The phone turned off and started to turn on and got to the screen with the black background and the SAMSUNG logo in big white letters, the same one that first appears when you turn on the phone. However, that same screen was there for like 10 mins and I have done resets before and it never took so long, so I assumed it froze or something. So I pulled the battery, put it back on and turned it on, and again it would get stock on the white logo... I pull out the battery again, put it in, and without turning it on, connected it to the wall charger and you know that if it is off and you connect it to the charger, a big battery icon appears and tells you the battery level in green etc, well, the battery appeared but no level, just like a loading circle and stayed there. I turned on the phone again and let it be on the white SAMSUNG logo thinking that it needed time to reset... Well it's been 1 hour now and it's in the same white logo. It's definitely stuck and I have no way to get it to turn on.
Any help? I'm very confused and scared that somehow I broke my phone even though I wasn't flashing anything, just a reset... Any help is extremely appreciated!
Thanks.