Error,Couldnot load media

[Android Central Question]

hi, I am unable to change my lock screen or wallpaper in my HTC U ULTRA. every time I do i get Error.couldnot load media.. please advice

 

[Golfdriver97]

Welcome to the forums. I would guess the wallpaper image is bad for whatever reason. Can you try applying a different one?

 

[NightOrchid]

Welcome to the forums. I would guess the wallpaper image is bad for whatever reason. Can you try applying a different one?

Also try rebooting your Ultra, if that doesnt work.. Open your wallpaper in MSPaint, reduce it by 50%.. "Save As" jpg.. then retry it..

If all else fails and you can hang on for a week or so till OREO arrives.. install that then do a factory reset..