hello everyone my name is Lovy and I'm an x iphone 4 user. I was with the AT&T network and decided to make a switch to Verizon after basically drooling over my son Evo, I did not want to make the switch to sprint because I wanted to go on "the worlds best network" that's not the only reason I made the switch, although I have never had any customer service problems with AT&T their network for me is basically not in existence. I am now with Verizon waiting on the Thunderbolt (which would be my very first HTC phone) and at first I was so excited but as time went on this phone has become a nightmare, I know Verizon has not officially announced any date yet but to me I feel that if all of this craziness is going on they should at least make a statement, It's making me leary I don't want another bad experience.