Exchange ActiveSync Not Synching

[liebz15]

At first, my Droid Incredible was synching great with my work exchange using ActiveSync. After downloading the latest software a couple weeks ago, the ActiveSync no longer works. Nothing has changed from my corporate server's side but something with the new software no longer connects. Does anyone know a possible cause/solution of this issue?

What follows is my work-around:

I have downloaded Touchdown and this works fine. The only drawback - which is pretty big - is that it does not sync with my droid's mail folder or calender folders. I have to open Touchdown in order to see these items. I have a widget for Touchdown calender and email but it's not even almost as streamlined and well design as Droid's.

I switched from Blackberry after being told this would not be an issue but apparently they were wrong. Any information anyone can provide would be greatly appreciated!

 

[Revolutionary]

Can you be more specific about "ActiveSync no longer works?" What do you mean? You aren't getting email pushed? Or it isn't syncing read/deleted status?

Have you by chance turned off "Always on Mobile Network" in Settings > Wireless & Networks > Mobile networks?

 

[wckesq]

I dunno, I kinda like Touchdown. Much faster than HTC's activesync and I get my tasks as well.

 

[djpatrickb]

I have noticed that ever since the upgrade, my exchange account does not sync as well. Some days it's great, but other days I will click on my mail icon and find that I have several emails that went unread. When this happens I usually remove my account from the phone, restart the phone, then re-add it. Kind of a pain. I have access to using Touchdown but I am like you, I like my email more streamlined with the phone and my other email accounts and calendars.

 

[jbp13]

Spoke with someone from HTC yesterday because one of my employees received an error with syncing to our Corporate Exchange server. It had been syncing fine to this point. The person informed me that she just received an update (yesterday) that indicated the pin # changed from 4 to 7 digits with the newest update. Apparently Exchange has a default of 4 digits. Whether this was the actual problem remains to be seen. Deleted exchange account and re-added it... works again, for now.

 

[liebz15]

Can you be more specific about "ActiveSync no longer works?" What do you mean? You aren't getting email pushed? Or it isn't syncing read/deleted status?

Have you by chance turned off "Always on Mobile Network" in Settings > Wireless & Networks > Mobile networks?

Thanks for your response. ActiveSync no longer connects to my exchange. I notice after the update that I was not getting any emails. I tried everything then at the advise of Verizon, I deleted then attempted to reinstall the Exchange ActiveSync account. It no longer lets me do this. Nothing changed on my IT end so it has got to be related to the new software. I just checked and the "Always on Mobile Network" is still checked (on).

 

[liebz15]

Spoke with someone from HTC yesterday because one of my employees received an error with syncing to our Corporate Exchange server. It had been syncing fine to this point. The person informed me that she just received an update (yesterday) that indicated the pin # changed from 4 to 7 digits with the newest update. Apparently Exchange has a default of 4 digits. Whether this was the actual problem remains to be seen. Deleted exchange account and re-added it... works again, for now.

Thanks for the response! So should I change my droid's pin or exchange pin?

 

[liebz15]

I dunno, I kinda like Touchdown. Much faster than HTC's activesync and I get my tasks as well.

No doubt the Touchdown is great but I would prefer getting my emails sent to my droid's mail icon...and calender events to the Droid's calender. It's odd because Touchdown send my exchange contacts to the Droid's contact folder but not the aforementioned...unless I am missing something (definitely could be the case). Thanks for your feedback!

 

[jbp13]

We have 7 android phone users in the company. Only one so far has seen issues. We didn't want to change anything on our Exchange server at this point. For now, I added this particular user to the exceptions area so she is not required to enter a pin. Not the best way to do it, but since she's the only one experiencing issues, we chose to do it this way until we're able to get more info.