Exchange Activesync

[AJordanWise]

I am having the same problem. I spoke with my IT guy at work this morning who also has an adroid device but does not have this issue. His is set up the same way. Maybe this is an HTC mail problem? Anyone with K9 mail have any input by chance?

Coming from a blackberry, this is just not okay as a corporate user with a time sensitive job.

 

[Borgie]

What do you mean by "open the application"? Are you letting your email app run in the background, or exiting / closing it? If you exit the app, then I wouldn't expect it to do anything.

Think of apps on the Evo the same way you would on a PC. If the app is closed, it's dead. Outlook on your desktop has to be open to notify you of received mail.

Its not pushing even if my app is "open". On both my previous blackberry and iphone, the app did not have to be "open" for the email to push.

Maybe i'm confused as to what open and closed means. I open my exchange box and when I'm done, I hit the Home button, never actually "closing" the app. But never the less even when my exchange box is showing on the screen, it is not pushing.

In settings both peak times and off peak times are set to "as items arrive".

In accounts and sync settings, background data is checked, autosync is checked, exchange activesync is enabled.

All i know is on the blackberry and iphone, the exhange box didn't actually have to be showing on the screen for it to push my emails to the phone, it worked in the background. Maybe android is not capable of that.

 

[hwipark]

Anyone noticing that it does not push changes, until you have a new email.

I am having to manually sync.


My Pre and Ipad change in just a few seconds my EVO only updates when I get a new message or manually sync.


Something is not right?

I know exactly what you mean.
I had the exact same problem. I found out it's a hardware issue with your signal reception. I just talked to an advanced sprint tech for more than an hour about this.
It's not a problem with a setting but a problem with your device.
I was still under the 30 day warranty period so I just exchanged my phone.

I'm sure many people have this problem but they probably don't realize it because they don't use activesync as "as item arrives". It's a waste of battery life for most people.

 

[bubbatex]

I know exactly what you mean.
I had the exact same problem. I found out it's a hardware issue with your signal reception. I just talked to an advanced sprint tech for more than an hour about this.
It's not a problem with a setting but a problem with your device.
I was still under the 30 day warranty period so I just exchanged my phone.

I'm sure many people have this problem but they probably don't realize it because they don't use activesync as "as item arrives". It's a waste of battery life for most people.

And it works OK with your new EVO?

 

[hwipark]

And it works OK with your new EVO?

The new evo I got works okay. Now emails come "as it arrives". The demo version at the sprint store also worked. I thought it might be a software-related (registry or setting) problem, but I tried an app called "exchange by touchdown" on my older evo )which does the same thing as exchange activesync) and still had the same problem.

 

[hwipark]

The phone has so many bugs and glitches. This is actually my third evo. I had to replace two phones already in five days. I might be just finding more problems than the casual phone users, but I might give up the phone and go back to windows mobile if the third one shows problems again under the 30 days warranty period. At least in wnidows mobile, I can tweak things so it'll work. I'm new to android so I have harder time understanding the logic behind how the OS runs.

 

[bubbatex]

The new evo I got works okay. Now emails come "as it arrives". The demo version at the sprint store also worked. I thought it might be a software-related (registry or setting) problem, but I tried an app called "exchange by touchdown" on my older evo )which does the same thing as exchange activesync) and still had the same problem.

I use both the native app and Touchdown - both push just fine, but it's the return trip or updates that don't happen automatically (if I read a new email on my PC, the phone does not update until a new email comes in or I open the mail app).

The phone has so many bugs and glitches. This is actually my third evo. I had to replace two phones already in five days. I might be just finding more problems than the casual phone users, but I might give up the phone and go back to windows mobile if the third one shows problems again under the 30 days warranty period. At least in wnidows mobile, I can tweak things so it'll work. I'm new to android so I have harder time understanding the logic behind how the OS runs.

What are the reasons your returned the other two? Mine works well, as well as I expected. Like it better than WM 6.5 for sure.

 

[hwipark]

I use both the native app and Touchdown - both push just fine, but it's the return trip or updates that don't happen automatically (if I read a new email on my PC, the phone does not update until a new email comes in or I open the mail app).



What are the reasons your returned the other two? Mine works well, as well as I expected. Like it better than WM 6.5 for sure.

Both push and activesync didn't work on my previous phone. Well let me rephrase that, it worked only when I opened the mail apps manually. When the 3G bar turned grey, it didn't send any email. So I had to either turn my phone on from idle or have a streaming app open (like pandora) so I'd have constant connection (white 3G bar) to get my emails.
I still don't know if it's a software issue or a hardware issue. Sprint seems to think it's a hardware issue. Everything else worked great.

The evo before that had a blown speaker the first day I got the phone. People's voice sounded like mickey mouse so I had to return that.

I just got the third evo today but I'm afraid my third phone may have another issue like screen lifting up, light leakage, or a grounding issues. As much as I like the big screen and the fast processor, if something happens for the third time, I'll probably never get an HTC phone. The reason why I got a smart phone is b/c I date someone overseas, and she has email capability on her phone. I need activesync email to work asap (just like texting) so I can communicate with her. That's why my second evo was a deal breaker for me. I think most people probably won't mind if activesync doesn't work. They can just pull emails every hour or so. that worked on my previous phone.