Facebook and the timestamp

[Mackin85]

One thing I don't understand is why my wife's Timestamp is missing..nnone of my other friends have disappeared, It would show her last active tine for a few days then disappear and now it only shows the time for a few minutes.
For example green dot when she is online using the app it will then show 'last active 2m' then disappear.
She hasn't changed any settings..I've contacted Facebook four times and no reply. Any help would be great

 

[B. Diddy]

It's not unusual for Facebook to experiment with minor or major user interface changes in select accounts, so that might be the reason.

 

[Mackin85]

This has been going on for over a month, also why dose messenger each week refresh, as in, its creates anew session?

 

[B. Diddy]

Try going to Settings>Apps​, select Facebook, then Clear Cache/Clear Data. Then uninstall it, and then reinstall it. Does the problem persist after she logs back in?

 

[Mackin85]

I will have a look today and see what happens. Cheers B. Diddy