Fingerprint Scanner Not Working Well

[Mike Dee]

Will do. Just soaking up as many tips as possible.

Paying careful attention to the way you add the finger prints is probably the best course of action. Changing the position of your finger in as many different directions helps to minimize how precisely you need to place your finger in order to read it. Capture as many parts, sides, edges and angles of the print as you can. For the main finger you plan to use it may help to add it twice if you are having trouble.

I'm not suggesting this will cure everyone's situation but I'm positive it will help.

 

[sulla1965]

It is a bit concerning that so many are having issues with their phones out of the box and some are still unresolved. I hope that Samsung pushes out more updates to help improve everyone's experience.

"So many," is not a term I'd use. More like "some are" having difficulties. Its easy to ignore all the positive comments and just focus on the negative. Those having problems are more the exception than the rule IMO

 

[ThrottleJohnny]

I feel like this tech is the answer to a question NO ONE was asking. They probably spent more time and money engineering this and it is by far the most/only disappointing part of an otherwise great phone. It's not like it doesn't work at all but it's fussy. Hopefully, a software update will make it a bit more consistent.

Again...I blame tech media. Everytime Samsung would release a phone with a regular sensor on the back, they'd get dinged for not having the under display reader ready, and for not having a tech equivalent to Apple's face ID.

 

[Sapient]

Paying careful attention to the way you add the finger prints is probably the best course of action. Changing the position of your finger in as many different directions helps to minimize how precisely you need to place your finger in order to read it. Capture as many parts, sides, edges and angles of the print as you can. For the main finger you plan to use it may help to add it twice if you are having trouble.

I'm not suggesting this will cure everyone's situation but I'm positive it will help.

While good advice, I will point out that it the software needs you to register your prints in a specific way, but does not require you to do so, that is a problem.

 

[Ninjarette]

I feel like this tech is the answer to a question NO ONE was asking. They probably spent more time and money engineering this and it is by far the most/only disappointing part of an otherwise great phone. It's not like it doesn't work at all but it's fussy. Hopefully, a software update will make it a bit more consistent.

This.

I couldn't care less about an "ultrasonic fingerprint scanner", because I knew there would be problems with it...whether user error or wonky hardware/software...and what I had did the job exceptionally well. The scanners on the my S9+ (fingerprint and iris) were perfection.

 

[EMGSM]

"So many," is not a term I'd use. More like "some are" having difficulties. Its easy to ignore all the positive comments and just focus on the negative. Those having problems are more the exception than the rule IMO

I say "so many" because it's more than enough people having this issue that there are articles from sites like Android Pit, BGR, Trusted Review (just to name a few) addressing it. It's also discussed on XDA, Reddit and Samsung's web site. In short, it's not your typical new phone bug.

 

[Mike Dee]

Again...I blame tech media. Everytime Samsung would release a phone with a regular sensor on the back, they'd get dinged for not having the under display reader ready, and for not having a tech equivalent to Apple's face ID.

While true that may be true, wasn't that in part because Samsung announced they were releasing one but didn't?

 

[EricMartinSoCal]

Again...I blame tech media. Everytime Samsung would release a phone with a regular sensor on the back, they'd get dinged for not having the under display reader ready, and for not having a tech equivalent to Apple's face ID.

It is not hard to do an in-display fingerprint sensor that has ZERO issues. OnePlus has one and it's great and super fast. On the other hand the one on my S10+ is great and has none of the issues after the update. It's still not as fast as OnePlus but it's good. It is probably the "ultrasonic" part that may have caused a problem with some people. Maybe they just reached too far to be "different." It's too bad because mine is great but obviously they have some inconsistent quality control.

 

[Mike Dee]

While good advice, I will point out that it the software needs you to register your prints in a specific way, but does not require you to do so, that is a problem.

I'm not sure if I'm following you correctly....maybe due to a typo. If you mean is the software doesn't point that out, it does near the end of registration but not as specific as I described. Yes, that is a problem, but using my methods reduces the margin of error.

 

[ThrottleJohnny]

It is not hard to do an in-display fingerprint sensor that has ZERO issues. OnePlus has one and it's great and super fast. On the other hand the one on my S10+ is great and has none of the issues after the update. It's still not as fast as OnePlus but it's good. It is probably the "ultrasonic" part that may have caused a problem with some people. Maybe they just reached too far to be "different." It's too bad because mine is great but obviously they have some inconsistent quality control.

The One plus version is not nearly as secure, and if it were easy...both companies would have nailed it.

Nothing about advanced tech is easy.

 

[ThrottleJohnny]

While true that may be true, wasn't that in part because Samsung announced they were releasing one but didn't?

As we can now see first hand, they never said it was ready, only that it was going to debut on a future flagship.

 

[EricMartinSoCal]

Paying careful attention to the way you add the finger prints is probably the best course of action. Changing the position of your finger in as many different directions helps to minimize how precisely you need to place your finger in order to read it. Capture as many parts, sides, edges and angles of the print as you can. For the main finger you plan to use it may help to add it twice if you are having trouble.

I'm not suggesting this will cure everyone's situation but I'm positive it will help.

I would second this and take it a bit further. I did THREE - being careful to get all areas and angles but each one was a different part of my thumb. I did the tip, the back and the middle as three different scams. It literally hasn't falsed since. Flawless.

 

[Mike Dee]

As we can now see first hand, they never said it was ready, only that it was going to debut on a future flagship.

I recall the intent was to release it in the S8

 

[EricMartinSoCal]

The One plus version is not nearly as secure, and if it were easy...both companies would have nailed it.

Nothing about advanced tech is easy.

I get it, but it works super fast and reliably and honestly, unless you work for the CIA I'm guessing it will stop the average person prying at work or your kid.

 

[Mike Dee]

I would second this and take it a bit further. I did THREE - being careful to get all areas and angles but each one was a different part of my thumb. I did the tip, the back and the middle as three different scams. It literally hasn't falsed since. Flawless.

I wanted to able to also use my pointer and left thumb so I decide to go with 2 of the same. One should be sufficient if done properly but I decided on a little redundancy for good measure.

 

[felloffthetruck]

Did Samsung even test this scanner before manufacturing these phones

 

[Mike Dee]

Did Samsung even test this scanner before manufacturing these phones

Do you want the real answer?

 

[EricMartinSoCal]

Did Samsung even test this scanner before manufacturing these phones

It's not everyone. I haven't seen much about it outside the forums so clearly many are fine. For the ones that work it's great. I think it's an overall quality control issue and a little user error added in to make it worse.

 

[felloffthetruck]

I believe I know the answer.

Do you want the real answer?

 

[donm527]

Well, it had been a very long running rumor as far back as 2016 that Samsung was working on and going to beat Apple to market with the in display sensor. Rumors the S8 was going to use Synaptics optical fingerprint sensor. So when the S8 came out in 2017 people were disappointed not a peep about it. Apple in the meantime surprised everyone with a "psyche!!" and it wasn't in glass FPS but Face ID later that year and got rid of the home button. Next year people are waiting for it... S9 released... nada. In meantime, you have companies like Vivo beat Sammy to the punch. Then Huawei... OnePlus. Now everyone's got it. There is no way they could go another year and not have it. Don't know when they abandoned going optical but they decided get into bed with Qualcomm and use their ultrasonic sensor in the S10 and we're here.

But it's basically first gen tech in a phone while everyone else has had a year or two to sort out and improve. I'm hoping they'll get it working as well as optical by Note 10 or S11.

Again...I blame tech media. Everytime Samsung would release a phone with a regular sensor on the back, they'd get dinged for not having the under display reader ready, and for not having a tech equivalent to Apple's face ID.