Fingerprint sensor problem

[Waqarghafoor]

Hi

My Moto E Series, doesn't respond sometimes when I try to unlock my device with finger print. What could be the problem.

Is this issue related to hardware

 

[B. Diddy]

Welcome to Android Central! I moved this from the Android Apps forum to the Moto E4 forum, since the former is intended for developers to promote their apps. (I saw from your other post that you have an E4.)

Does it vibrate but fail to unlock, or does it just do nothing? Does this also happen in Safe Mode? https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/120286/p/30,6720,10216