Flip 4 pre-order

[fredwardnelson]

I had to sign for my phone. My buds were a separate order and I didn't have to sign for that

 

[buzzy3970]

Its a big time headache and Samsung says it is Fedex and Fedex says it is Samsung. I have always had to sign for phones. This time around I had it delivered to a friends house from the start so I didn't have to deal with the agita.

They let you sign a waiver online if you'd like. I have a package concierge at my place which allows the signature to be bypassed since they but it right in my apt box.

 

[Jewels81]

And no package today. Now fedex says delayed with no new delivery date besides today by 8pm

 

[frifred]

Ordered mine on launch day with promised delivery by 08/26. Email from Samsung says shipped on 08/25 and FedEx now says delivery expected Monday 08/29. Since I am on the end of the FedEx route, I expect it about or after dinner time on Monday. A little frustrating (who doesn't like receiving new toys!), but not the end of the world!

 

[fuzzylumpkin]

Just as a point of interest, we don't usually sign anymore here in the UK, the delivery person takes a photo of the package next to the open door. It's a hangover from lockdown that seems to be sticking around.

 

[Two_Scoops]

Woo hoo! Progress on custom Bespoke Edition pre-ordered Aug 11.

 

[Jewels81]

Woohoo. My order was rescheduled for delivery today and it is on truck for delivery by 8pm.

 

[Seeker336]

I've done a bunch of purchases from Samsung in recent years and this one is just very weird!

Ordered the 256G Flip4 in the "pre-designed" Bespoke Navy Blue on 10 Aug. At that time, the website showed 26 Aug delivery. Status on the Samsung site has changed to "In Process", but I received an email on 23 Aug saying: "We have good news. All or part of your order #USxxxxxxxxxxx left our distribution center today and is on its way to you.

We expect your package will be delivered on August 24."

When I tried tracking with FedEx, it showed label created on 22 Aug and expected delivery on 25 Aug. However, no indication the shipment is actually in FedEx hands. Current tracking info still reflects only "Label created" and delivery status as PENDING. Of course, Samsung has already charged my credit card.

Anyone else seeing this sort of delay and chaotic reporting in shipments? Is it just due to overwhelming orders and Samsung fulfillment center in Texas is swamped?

Any suggestions on how to get a Samsug human to track down what's going on?

Appreciate any advice you guys might offer. Thanks

 

[andee1517]

I've done a bunch of purchases from Samsung in recent years and this one is just very weird!

Ordered the 256G Flip4 in the "pre-designed" Bespoke Navy Blue on 10 Aug. At that time, the website showed 26 Aug delivery. Status on the Samsung site has changed to "In Process", but I received an email on 23 Aug saying: "We have good news. All or part of your order #USxxxxxxxxxxx left our distribution center today and is on its way to you.

We expect your package will be delivered on August 24."

When I tried tracking with FedEx, it showed label created on 22 Aug and expected delivery on 25 Aug. However, no indication the shipment is actually in FedEx hands. Current tracking info still reflects only "Label created" and delivery status as PENDING. Of course, Samsung has already charged my credit card.

Anyone else seeing this sort of delay and chaotic reporting in shipments? Is it just due to overwhelming orders and Samsung fulfillment center in Texas is swamped?

Any suggestions on how to get a Samsug human to track down what's going on?

Appreciate any advice you guys might offer. Thanks

Definitely. I first got an email that my watch/band was on the way but the app still showed in process. Surprise, later that day my phone/case/buds came and the app still showed that in process. My watch did eventually come yesterday. The other stuff came Tue.

 

[Two_Scoops]

Well now, this was shipped faster than expected and delivering Aug 30 - original delivery Sep 7

 

[Seeker336]

I've done a bunch of purchases from Samsung in recent years and this one is just very weird!

Ordered the 256G Flip4 in the "pre-designed" Bespoke Navy Blue on 10 Aug. At that time, the website showed 26 Aug delivery. Status on the Samsung site has changed to "In Process", but I received an email on 23 Aug saying: "We have good news. All or part of your order #USxxxxxxxxxxx left our distribution center today and is on its way to you.

We expect your package will be delivered on August 24."

When I tried tracking with FedEx, it showed label created on 22 Aug and expected delivery on 25 Aug. However, no indication the shipment is actually in FedEx hands. Current tracking info still reflects only "Label created" and delivery status as PENDING. Of course, Samsung has already charged my credit card.

Anyone else seeing this sort of delay and chaotic reporting in shipments? Is it just due to overwhelming orders and Samsung fulfillment center in Texas is swamped?

Any suggestions on how to get a Samsug human to track down what's going on?

Appreciate any advice you guys might offer. Thanks

Oh, and one other note -- I already received the "Welcome to the Trade-in Program" email with the return label for my trade-in phone. So the clock appears to be ticking already on the return window with no indication of when the Flip4 will be delivered (or if it has even left Texas).

 

[andee1517]

Oh, and one other note -- I already received the "Welcome to the Trade-in Program" email with the return label for my trade-in phone. So the clock appears to be ticking already on the return window with no indication of when the Flip4 will be delivered (or if it has even left Texas).

That happened to me with my last tradein. You should definitely call Samsung ecommerce. They extended my trade in window.

 

[Jewels81]

And my toys are here lol. FedEx delivered them at 12:20pm. Case is nice but hair and lint magnet lol. Sorry for sideway pics.

 

[mustang7757]

And my toys are here lol. FedEx delivered them at 12:20pm. Case is nice but hair and lint magnet lol. Sorry for sideway pics.

That's awesome

 

[Seeker336]

Oh, and one other note -- I already received the "Welcome to the Trade-in Program" email with the return label for my trade-in phone. So the clock appears to be ticking already on the return window with no indication of when the Flip4 will be delivered (or if it has even left Texas).

Interesting update: So I contacted the Samsung eCommerce person via chat. They looked up my order number and swear that my Flip 4 HAS departed the shipping facility. Meanwhile. FedEx continues to deny they have received anything under that tracking number, only "Label created" on Aug 22nd.

Samsung asked for 2 additional business days. If still not received, they say they will issue a full refund. Of course that puts me way back at the end of the shipping queue.

Bottom line, Sammy says they shipped under that tracking number and Flip 4 is in FedEx hands. FedEx reports nothing received. And I confirmed that the tracking number I have remains correct for what Sammy says they have shipped.

Will go gnaw on a stump or something while I wait the additional 2 business days to see what develops.

 

[Morty2264]

Woo hoo! Progress on custom Bespoke Edition pre-ordered Aug 11.

YAY! And what a great discount, to boot!

 

[AndroidFanboy8]

I pre-ordered the Flip 4!! Couldn't resist the $900 trade-in!!! There were enough improvements to make this a no-brainer for me. Ordered the Artic Blue 256gb! Also ordered the Galaxy Watch 5. Can't wait!

I'm a flip fanboy so I ordered as well.

 

[Seeker336]

Interesting update: So I contacted the Samsung eCommerce person via chat. They looked up my order number and swear that my Flip 4 HAS departed the shipping facility. Meanwhile. FedEx continues to deny they have received anything under that tracking number, only "Label created" on Aug 22nd.

Samsung asked for 2 additional business days. If still not received, they say they will issue a full refund. Of course that puts me way back at the end of the shipping queue.

Bottom line, Sammy says they shipped under that tracking number and Flip 4 is in FedEx hands. FedEx reports nothing received. And I confirmed that the tracking number I have remains correct for what Sammy says they have shipped.

Will go gnaw on a stump or something while I wait the additional 2 business days to see what develops.

So, skip ahead 5 days to 31 Aug. I finally got a human on a phone call-back from Samsung eCommerce. For nearly an hour, the rep tried to read me standard scripts like "custom orders require 4-6 weeks" and "your phone shows as SHIPPED". But I persisted and insisted the rep actually input the tracking number and review the email history. They finally recorded my phone as "lost in transit" even though evidence shows it never departed the facility in Texas.

So Samsung's policies apparently require that I have to request a refund for the phone I was charged, but never received. After the refund processes, I can order a new phone again, but I have to pay the new higher non-promotional price. After they confirm that I have actually paid that higher price, then I can go back to them to ask for a "Price-match" refund of the difference between what I ordered on 10 Aug and what I will have to pay under current less-favorable prices. Then that refund will take as much as 10 business days to process back to my credit card.

Final bit of crazy! I get an email today (1 Sep) that they cannot process my refund on the non-delivered phone because the pre-order included a silicone case, which they shipped. They can't process the refund until they get the case back from me. But, since the case was part of the original pre-order invoice, they will send me a case and charge me $39.99 for it, then issue a refund for the $39.99. Would it be simpler just to write off the case I have and leave that be -- CERTAINLY!! but Samsung policies apparently are not that flexible. I escalated as high as possible and 2+ hours of discussion on the phone could not get them to just replace my phone and leave everything as is. Teh only winner in this whole mess is FedEx who gets paid to ship stuff back to Samsung, then from Samsung back to me.

The only additional solution the supervisor could offer was to give me the address of the Office of the President of Samsung in New Jersey and write them a complaint letter.

So I get this huge bureaucratic runaround and float Samsung $200+ for about 30 days while Antman apparently receives a Flip4 he didn't order and they tell him to just keep it. Not complaining about Antman, just shaking my head a Samsung processes adn inability to interject into the system to correct THEIR mistake. SHEESSH!

 

[antman451]

So I get this huge bureaucratic runaround and float Samsung $200+ for about 30 days while Antman apparently receives a Flip4 he didn't order and they tell him to just keep it. Not complaining about Antman, just shaking my head a Samsung processes adn inability to interject into the system to correct THEIR mistake. SHEESSH!

Yeah; it's crazy how a huge company like Samsung doesn't have the ability to do some simple things. In my instance I was like, "How hard is it to just have Fedex pick up the phone you shipped me by mistake and re-deliver it to the right person, and then just overnight me the Buds I was supposed to get?" That seems like an easy solution, right?

I dunno. They seem to like making things complicated

 

[fuzzylumpkin]

Apparently my Flip 4 is due in a couple of hours!

Let's hope it doesn't turn out to just be a pair of galaxy buds lol