I have a 2012 Ford Escape Limited...and same problem ever since I updated SYNC last year; "phone disconnected" which isn't exactly true because I'm still able to get texts and calls through SYNC, but not play music. Called FORD...that was a waste of time. Did a Master Reset on my Note 5, which was also a waste of time because the issue was also happening with other devices. Reset the settings in SYNC, removed my phone from the bluetooth list, nothing worked. Then someone mentioned this fuse. Pulling the SYNC FUSE fixed the problem immediately, but still have to do that every few weeks, but pulling the SYNC fuse definitely fixes the problem, in case you didn't read it the first time.