Forgot my Alternate Password...

[kilieable]

thank you this totally worked !!!!

 

[Shano Mohamatsaid]

what most i do ??

 

[Eruvwetere]

How do I get my galaxy s5 alternate passcode.

 

[Anasob]

Thanks .... you are the best

 

[The Bull CCHS]

The process of going to Google Device Manager on a PC worked perfectly for me. I had called ATT customer service and they told me that I had to do a master reset to reset my forgotten password. Now I don't have to do that. Thank you, Thank you, Thank you!!!!

 

[The Bull CCHS]

Easy had that happen to me... Just go online to android device manager log in with your google log in wait till it locates your phone u then click to lock your device it asks you for a new password. It over rides whatever password or lock feature u have on it. Then you get phone type the new password and boom problem solved

Perfect. Worked like a charm! You are the BEST. ATT Customer Service told me that I had to do a master reset. Not now thanks to your awesome TIP. Thanks a bunch!

 

[OneToughCookie]

I can't find that functionality on android device manager. Can you please provide a link?

Thanks in advance.

 

[harleyd6805]

Great Advice, Thanks worked like a charm !

 

[Hussein Zein]

i forgot my password on my Samsung S5 and i need help

 

[Mark Rose2]

My fingerprint scanner stopped working a few days ago after 2 months working great. It won't recognize any of the 3 prints I had saved. When it asks for the alternative password, it says wrong password. I did not forget the password. It just will not take. I tried the Google password as suggested in this forum and still no luck. Strange that the home screen lock takes the alternate password but not the fingerprint manager. So I used the Android Device Manager and changed the lock screen. When I went back in the phone, I changed to just swipe, no security. But, when I go back to the fingerprint manager in device settings, I cannot delete the prints. It asks for a finger print, which will not take. It asks for an alternative password, which will not take. It's enough to drive one to drink. I can't imagine what could have changed to make the scanner not work any longer.

 

[sirmaru]

Instructions have changed on how to work Android Device Manager. Go to this thread:

http://forums.androidcentral.com/sa...y-s5-fingerprint-alternate-password-help.html

 

[sirmaru]

My fingerprint scanner stopped working a few days ago after 2 months working great. It won't recognize any of the 3 prints I had saved. When it asks for the alternative password, it says wrong password. I did not forget the password. It just will not take. I tried the Google password as suggested in this forum and still no luck. Strange that the home screen lock takes the alternate password but not the fingerprint manager. So I used the Android Device Manager and changed the lock screen. When I went back in the phone, I changed to just swipe, no security. But, when I go back to the fingerprint manager in device settings, I cannot delete the prints. It asks for a finger print, which will not take. It asks for an alternative password, which will not take. It's enough to drive one to drink. I can't imagine what could have changed to make the scanner not work any longer.

Go to Settings / Fingerprint Manager. Then go to Menu in the upper right and click, Deregister." Then tap the selected finger print and then tap the delete icon in the upper right.

 

[Robert Chan]

it's been said that when you delete all the fingerprints this password is removed. then you start over.

Sent from my SAMSUNG-SM-G900A using AC Forums mobile app

Dah ....... how do you Erase the Fingerprints without the Alternate Password and NonWorking Fingerpint

 

[Robert Chan]

On your Samsung S5 go to:
Settings - fingerprint manager - you'll see your 3 registered fingerprints. Touch the first one. In the top right corner touch the 3 dots. Tell it to "Deregister" the first one will be deleted. Do the same for the other two. When the last is "deregistered" it will say that your lock screen has been returned to "Swipe" mode.

Sorry, on my S5 when I go to FingerPrint Manager is say in a small print underneath "you have 2 fingerprints registered" ... but does not display the 2 individual prints individually so I can perform a "long press" to deregister it. When I hit the small print line, it goes to my Alternative Password screen, which I doesn't work.

Anybody have this ... also? Or am I on another screen?

 

[sirmaru]

Sorry, on my S5 when I go to FingerPrint Manager is say in a small print underneath "you have 2 fingerprints registered" ... but does not display the 2 individual prints individually so I can perform a "long press" to deregister it. When I hit the small print line, it goes to my Alternative Password screen, which I doesn't work.

Anybody have this ... also? Or am I on another screen?

First go to Menu (3 dots) in upper right and then tap Deregister. Then tap one of the fingerprints and then tap the Delete icon in the upper right.

 

[fsufitz]

I have been using my fingerprint to unlock my phone. I was caught in a rainstorm and tried to unlock my phone with my fingerprint. The phone was unable to read it and after numerous attempts it quit letting me try to unlock with my fingerprint and asked to unlock the phone with my alternate password. I have tried every password that I have and none of them work. I tried to go into the Android Device Manager but it is unable to locate my phone. Is there any way to unlock my phone without having to do a hard reset?

 

[abali]

Hi hw are u? Am kelvin. I forgot my alternative password too.. but after the help care I reactivated it back to normal.. just wanna say thanks for the help. My mobile number is [number redacted by Mod]

 

[Kieran James]

I love youuuuuuu man thanks

 

[mrosli48]

New alternate password?

 

[Amelia Beard]

yip, it works... just go into settings > finger scanner > fingerprint manager > swipe unlock > select an delete saved fingerprint... then the lock comes off as well as the password