kca2000
Well-known member
- May 10, 2011
- 696
- 147
- 0
Some store managers from what I hear will swap them out for the discounted price.
Some other people like me were lucky enough to keep the Bionic until the Nexus came out and swap it then for no money.
However the big difference is probably that I called VZ Customer Service the instant I heard about the RAZR and said that I was very disappointed that they would release a "flagship moto phone" and then 6 weeks later release a better one.
Since the RAZR was not out yet there was nothing to swap out. Then everything got delayed and I thought the Nexus would be out at the same time (I was wrong LOL) so I asked if I could choose and they said yes (same price...).
When I saw the problems with the RAZR I told them I wanted the Nexus but it didn't come out for a while. So I kept calling and keeping up with them.
I think the key was I was very pro-active about it so they had a record of all of my calls.
In the end they want to keep you as a Verizon customer because they make the money off the contract. I have a Family plan and have been using them for 12 years.
Certainly after how well they treated me I'll be a Verizon customer for a long time.
It blows me away that people actually complained to Verizon about this and they give in. You get mad because something better comes out 6 weeks later? Welcome to technology! You had 2 weeks to return it and kept it, so you obviously were happy with it at the some point. Then the same phone with a few tweaks comes out in a smaller package and people throw a fit. Childish.