So the reps at Verizon will tell you to immediately start the claim process on motorolarewards once you purchase the Z2. However, my claim was denied because Motorola requires a wait period of two weeks before they approve a claim to make sure that you're actually keeping the device. Sadly, they reject any claim put in beforehand, and you have to call them up and resubmit everything all over again. I can't complain too much, because they are giving me a free $300 projector mod lol.