Recently had issues with my G7 Power and it seems to be soft-bricked. I was using an app and the app in question usually has the occasional stutter but then things resume to normal a second later. This is what happened yet this time the phone froze and was completely unresponsive. I held the power button down, turned it off and back on and it seemed fine but for whatever reason it got stuck on the Verizon loading screen which never happens. Turned it off and on again and it got stuck on the Moto animation so I held the power button down again. The phone shut off and refused to turn on again.
Eventually I ended up getting into fast boot (initially tried getting into fast boot many times with no success, no idea why it suddenly worked that time) and reset the phone through there and it would still get stuck on the Verizon loading screen. Kept turning the phone off and returning it to fast boot to repeat the process which was probably a stupid mistake on my part as the phone proceeded to shut off like expected but this time I couldn't get into fast boot anymore at all, even when keeping it on the charger that came with the phone.
LMSA was looking like the perfect solution but my PC isn't recognizing the phone as a drive so I don't think any sort of software made for instances like this are going to work unless there's something I'm doing wrong here. I can't get into the phone to enable USB debugging either.
Any recommendations as to what I should do? It's looking like sending it back to get it fixed is my only option here. Never had any issues with the phone until now.
Eventually I ended up getting into fast boot (initially tried getting into fast boot many times with no success, no idea why it suddenly worked that time) and reset the phone through there and it would still get stuck on the Verizon loading screen. Kept turning the phone off and returning it to fast boot to repeat the process which was probably a stupid mistake on my part as the phone proceeded to shut off like expected but this time I couldn't get into fast boot anymore at all, even when keeping it on the charger that came with the phone.
LMSA was looking like the perfect solution but my PC isn't recognizing the phone as a drive so I don't think any sort of software made for instances like this are going to work unless there's something I'm doing wrong here. I can't get into the phone to enable USB debugging either.
Any recommendations as to what I should do? It's looking like sending it back to get it fixed is my only option here. Never had any issues with the phone until now.
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