Galaxy 4 LTE Watches not stand-alone (3 devices)

[Ranjen617]

That's all I want to happen. They don't understand. Customer service is absolutely terrible.

100% fully agree... I'm just as frustrated as you are. Our time is more valuable than sitting on the phone being connected back and forth, giving our pin number out, explaining ourselves over and over again.

 

[Ranjen617]

Nothing new today after a 3 hour call with tech support again. We will try to swap the SIMS back out and retry after he gets back off of vacation in 10-12 days vs being tossed to another representative.

Phone call got heated whenever we were talking about my service on general with missed calls.

 

[TimmE]

I wonder how many customers got sold watches and are paying for non-functioning data plans?

 

[Ranjen617]

I wonder how many customers got sold watches and are paying for non-functioning data plans?

Unsure but it's sickening. I have three on the unlimited plan plus yours. That's 4 plans right there.

Not sure how you feel but I let them have it about paying for a service in which they were not providing. After all of this I have no clue if it's 12 or 24 months in the contract...

They are more worried about my two lines that need phone upgrades before March 2022 then hooking up the watches it seems.

I'll call Verizon and see what their thoughts on the watches are and if they can activate without issues. Just a generic call to them. ;-)

 

[neopolotin75]

When I had att and I think the Frontier with lte I bought from Att they jacked up the esim thing and it took me a week and half of going to the samsung store and att. Finally I got with someone in tech support that was able to reset the estimate or something and it finally worked but it was still trash because of their numbersync. I'm now with t-mobile and I bought the watch directly from Samsung. When I activated it I got the option to set it up as a standalone or with it with their version of numbersync and I chose that option. I'd return them if you could and go directly through Sammy.

 

[TimmE]

Any luck getting this resolved?

 

[Ranjen617]

Any luck getting this resolved?

Absolutely no resolution to date. The watches simply are not standalone devices with T-Mobile.

I've had a few to say they were connected but in reality they are running off of the BT/Wi-Fi portion of them. I'm still being charged for the services on all three.

 

[kbboykin]

Not true. I run my watch as stand-alone, albeit using my phone's number, with my phone completely turned off, and not in range, and NOT in any WiFi range. I'm on T-Mobile with a separate line for the watch. I get everything, e-mail, texts, calls, and can make calls when not in range of my phone or WiFi. Not sure why you can't do this. I am not using Digits.

 

[J Williston]

I have spent many hours with T-Mobile Reps and tech support and Samsung support on this subject. Here is what I was told at T-Mobile, the phone number given to you for your Samsung Watch 4 is for billing purposes only, when purchased on the 24-month plan for free. So you are paying them for the privilege of convenience of use of the Samsung Galaxy Watch 4. After being paired with your watch by calling T-Mobile rep. and giving them the EID number of your Samsung Galaxy Watch 4, it will work stand alone away from your cellphone using your cellphones number to make calls send text and receive both. But, only using your cellphones number. It is NOT a stand alone device such as a cellphone is, but requires to be paired to a cellphone as described above. Hope this helps everyone. One more thing, the Samsung Galaxy watch 4 must be LTE version.

 

[Ranjen617]

Not true. I run my watch as stand-alone, albeit using my phone's number, with my phone completely turned off, and not in range, and NOT in any WiFi range. I'm on T-Mobile with a separate line for the watch. I get everything, e-mail, texts, calls, and can make calls when not in range of my phone or WiFi. Not sure why you can't do this. I am not using Digits.

I've spent well over 60 hours on the phone since my purchases. To have tmobile to specifically tell me that Samsung changed up the internals before shipment and that it DOESN'T work on their network Samsung themselves verified that my watches simply won't work either as standalone devices until they make more changes.

I'm happy you are setup and maybe you got a device unlike my three that didn't have this change but many others, like myself, are at a loss.

 

[Ranjen617]

I have spent many hours with T-Mobile Reps and tech support and Samsung support on this subject. Here is what I was told at T-Mobile, the phone number given to you for your Samsung Watch 4 is for billing purposes only, when purchased on the 24-month plan for free. So you are paying them for the privilege of convenience of use of the Samsung Galaxy Watch 4. After being paired with your watch by calling T-Mobile rep. and giving them the EID number of your Samsung Galaxy Watch 4, it will work stand alone away from your cellphone using your cellphones number to make calls send text and receive both. But, only using your cellphones number. It is NOT a stand alone device such as a cellphone is, but requires to be paired to a cellphone as described above. Hope this helps everyone. One more thing, the Samsung Galaxy watch 4 must be LTE version.

I hand three numbers, one to each watch. If this was true then why did they refund the service fees this month. They have a bulletin in regards to this issue to go to and to tell each customer that they are NOT standalone devices at this time.

Basically from what I'm getting here is that others think I'm lying and that's not the case. T-MOBILE has stated to me over and over again about this issue and plenty of hours plus different customer service reps all day the same to include tech support and their supervisors. Even two local stores have apologized on behalf of them.

"Next..."

 

[bkeaver]

Not true. I run my watch as stand-alone, albeit using my phone's number, with my phone completely turned off, and not in range, and NOT in any WiFi range. I'm on T-Mobile with a separate line for the watch. I get everything, e-mail, texts, calls, and can make calls when not in range of my phone or WiFi. Not sure why you can't do this. I am not using Digits.

You actually are using digits. They provision the watch esim with a # and use digits to pair it to your phone Sim. This is how it works stand alone.

 

[Ranjen617]

You actually are using digits. They provision the watch esim with a # and use digits to pair it to your phone Sim. This is how it works stand alone.

It still won't work without being near the phone. For instance if I leave the phone in the bedroom any go to the kitchen, outside, etc my phone disconnects and it's only good for telling time basically. We've even changed up the eSIM to see if it was an error there. Without BT/wifi the phone won't connect to make calls now surf the web. (I have the unlimited plans for reference on all three watches.)

 

[BerryBubbles]

I hand three numbers, one to each watch. If this was true then why did they refund the service fees this month. They have a bulletin in regards to this issue to go to and to tell each customer that they are NOT standalone devices at this time.

Basically from what I'm getting here is that others think I'm lying and that's not the case. T-MOBILE has stated to me over and over again about this issue and plenty of hours plus different customer service reps all day the same to include tech support and their supervisors. Even two local stores have apologized on behalf of them.

"Next..."

Well, I don't think you're lying. There's a big snafu somewhere but personally, I'm not savvy with how the LTE Watch works. I believe between this & your Note20U overheating issue, you've had enough of things not working.

I truly hope these issues are resolved soon, so that you can enjoy them instead of struggling with them.

 

[bkeaver]

It still won't work without being near the phone. For instance if I leave the phone in the bedroom any go to the kitchen, outside, etc my phone disconnects and it's only good for telling time basically. We've even changed up the eSIM to see if it was an error there. Without BT/wifi the phone won't connect to make calls now surf the web. (I have the unlimited plans for reference on all three watches.)

I just don't think you've had anyone that knows how to provision it correctly.

I can turn off my phone and my watch goes into lte and if anyone calls my # that is tied to my pbone, my watch rings.

When you pair your watch to your phone does it not come up and ask you about a plan for your watch. I never had to even deal with t-mobile to get my watch working.

 

[kbboykin]

Right, this is what I was trying to explain, it does have to be paired to a phone, but the phone does NOT have to be on or nearby to make or receive calls, texts, emails, etc.

 

[Ranjen617]

Well, I don't think you're lying. There's a big snafu somewhere but personally, I'm not savvy with how the LTE Watch works. I believe between this & your Note20U overheating issue, you've had enough of things not working.

I truly hope these issues are resolved soon, so that you can enjoy them instead of struggling with them.

Thank you so much. Yes, I've had a rough two months dealing with mobile products. Enough to last me a lifetime. No resolution to date on the watches and my phone still is messed up but I ended up with a Pixel 6 on a secondary live to suffice for the time being. It's not a Note but it's getting me by. Thank you for being understanding.

 

[Ranjen617]

I just don't think you've had anyone that knows how to provision it correctly.

I can turn off my phone and my watch goes into lte and if anyone calls my # that is tied to my pbone, my watch rings.

When you pair your watch to your phone does it not come up and ask you about a plan for your watch. I never had to even deal with t-mobile to get my watch working.

I've dealt with well over 30 "Techs" at this point plus supervisors. Absolutely nothing and they're all telling me that the watches are not standalone devices and just companion devices that will work with BT and Wi-Fi.

 

[Ranjen617]

This is a TMobile website thread for anything that thinks that my device can work. I'm even in the thread complaining along with other customers.
The one about the employee going into the computer and changing the settings is something I inquired about yesterday in which I was told this would not be a fix to make the watch a standalone on their network.

https://community.t-mobile.com/netw...activating-galaxy-watch-4-as-standalone-38552

 

[bkeaver]

I've dealt with well over 30 "Techs" at this point plus supervisors. Absolutely nothing and they're all telling me that the watches are not standalone devices and just companion devices that will work with BT and Wi-Fi.

But they are. They have lte esim. This is why they have 2 versions. A bt only and a lte. Granted you're not going to get email notifications and stuff like that. Only apps that require lte to work such as txt and phone calls for instance. I believe Spotify also works as well.

Those are some pretty awful techs if they are telling you that the watch doesn't work unless bt. You have to pair it to a phone to do the setup but after that you can make calls and receive calls without the phone.


And here is the difference between when my watch when it connected by BT and when it's stand alone.