Galaxy Fold woes..

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tadpoles said:
In a way, I feel bad for folks that pre-ordered this device. I just have the expectation that the device should be more solid than this before making it publically available. I think Samsung now sees this. I hope Samsung is able to get the issues worked out and the people that have ordered devices get a good, solid, durable device in a reasonable amount of time. I don't think that is expecting too much for a mobile device.
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Dont feel bad. We weren't charged yet. Lol.
 
Xxtoxicskittlexx said:
Dont feel bad. We weren't charged yet. Lol.
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It's disappointing for sure. I debated whether or not to buy, finally convinced myself to go for it and then slowly became psyched to get it. I fully expected to have this by Friday and had been looking forward to it. First world problems for sure but it still sucks. It was the right decision but the kid in me is disappointed.
 
donm527 said:
Actually I thought he was starting to sound butt hurt and went off on a bit of a self serving rant from all the critism he's been getting for all his Fold videos.
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I didn't get that from him. Throughout this whole fiasco, his tone has been more measured and thoughtful especially compared to the real whiners like Linus Tech Tips. Lew makes no secret that he loves new tech that pushes the envelope and has the proper perspective to realize that Samsung will never be able to make everyone happy but, for those who are tech enthusiasts alike, that there will valleys before getting to really awesome next generation device. This product is not meant for the masses but the appropriate customer who appreciates the tech can still demand high standards. His focus didn't dwell on on the controversy and was focused on the things that Samsung got right. He also acknowledges that there is the potential of no Fold which would a true shame.
 
jhimmel said:
What is with all the cross-posting? We get to see your same messages over and over in multiple threads day after day.
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You are correct....
Not to excuse it, however this often happens when there are multiple threads about the same or similar topics.
 
donm527 said:
Mr Mobile the latest victim :(

https://twitter.com/theMrMobile/status/1120832639865380865?s=20
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I understand your point, however since it didn't cost him a dime he's hardly a victim. I'm just glad this isn't happening yet to anyone who actually wants to buy it. As consumers we deserve better regardless of brand, product or cost.

I have no right to tell people how to spend their money, but I honestly feel everyone should just cancel their pre-order until this mess gets addressed if ever. That's certainly the sincere advice I would give to a friend or family member.
Hell... I might even advise my enemies to do the same.

Just my thoughts and I hope no one takes me the wrong way. Please feel free to disagree.
 
Mike Dee said:
I understand your point, however since it didn't cost him a dime he's hardly a victim. I'm just glad this isn't happening yet to anyone who actually wants to buy it. As consumers we deserve better regardless of brand, product or cost.

I have no right to tell people how to spend their money, but I honestly feel everyone should just cancel their pre-order until this mess gets addressed if ever. That's certainly the sincere advice I would give to a friend or family member.
Hell... I might even advise my enemies to do the same.

Just my thoughts and I hope no one takes me the wrong way. Please feel free to disagree.
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I want to give you props for your candor and patience as well as trying to promote great discussion.

I feel that maybe I haven't articulated my perspective well enough.

Design flaws aside, which I don't disagree with, the warning label not to peel the screen has been reported to be in the owners manual. From the jump, the device lacked particle/liquid intrusion. Breakage has almost exclusively been due to user error, a documented fact that has been entirely ignored and escaped accountability by many content creators and members of the tech media.

Rather than rendering a verdict or judgment, you have offered opinions and added value to the discussion instead of crucifying Samsung calling them out as the death knell of this new form factor paradigm.

A few members of the tech media abandoned their mandate to report facts, search for truth, be objective and hold everyone involved accountable in favor of monetization, clicks and promoting themselves and an agenda.

Mr. Mobile, like many of his colleagues, raised many drawbacks to the Fold but failed to acknowledge that potentially his use of the device, that lacked the necessary design to mitigate his experience with the screen, is the reason for the his need to return.

Samsung has recalled all the review units. If any of us had experienced the same things, we would not receive the same white glove treatment.

To think that Samsung is going to be able to effect any significant changes between now and product shipment is unrealistic at best, as is scrapping 400k units and starting from scratch.

If you are part of the tech media, be objective and dispassionate in reporting facts and holding all accountable, company and users. Leave the purchase decision up to the consumer. That is how capitalism works in a free market. I realize that free market capitalism is a dirty word that triggers so many that have been profiting from it to criminalize it.

You, tech media and content creators on YouTube, are part of the intellectual elite that feels an arrogant and unwarranted obligation to do our thinking for us.

First, that's not your job as part of the fourth estate and you have done nothing to even earn that distinction. Finally, it is an insult to the intelligence of the consumer and promotes a firestorm driven too much by emotion and less by intellect.
 
That's a lot of eloquent writing there. Anyways, with Mr. Mobile's device showing a defect, out of the 5 units reported to have issue, 3 out of 5 appears to be normal "usage." Over 50% so not exclusively user error. That is a documented fact.

The two that were user errors, Marques being one of them, is an unfortunate misunderstanding and mistake but show a real weakness in the design of the screen which ifixit had so eloquently commented... "What's curious is how it looks so similar to the pre-installed screen protectors that ship with Galaxy S10 phones. Why not extend this layer under the bezels to hide it from peel-happy folks like us?"

Anyways, the 5 (maybe there was a 6th I forget) that reported issues... they were just reported what happened. The firestorm happened because they all happened within days of getting and reporting that they got units. How the chips fall afterwards is as much Samsungs blame due to the weak design (and yes, having a weak outer layer not going edge to edge and maybe hidden under the bezel which can easily be done because we now find it's just a plastic bezel lightly glued at the edges.

Mr Mobiles defect/issue popped up 9 days after receiving his unit. No wonder Samsung recalled all their press units because if allowed to play with a few days longer it very well looked like we could have been on track for 100% failure on these things.

I can understand with the idea of let Samsung put out there product as-is and let the consumer judge, but from this small sampling and from only 5 peoples reporting of their experience within only days of receiving there units, even if a couple were stupid mistakes (which really could be a representation of what average users may do when in hand), you really don't see they really helped Samsung out more then hurt them because if this kind of mess was being reported by consumers on social media, it would be just like the firestorm that the CONSUMERS created with the Note 7 fiasco and less controllable than this issue.
 
jcp007 said:
I want to give you props for your candor and patience as well as trying to promote great discussion.

I feel that maybe I haven't articulated my perspective well enough.

Design flaws aside, which I don't disagree with, the warning label not to peel the screen has been reported to be in the owners manual. From the jump, the device lacked particle/liquid intrusion. Breakage has almost exclusively been due to user error, a documented fact that has been entirely ignored and escaped accountability by many content creators and members of the tech media.

Rather than rendering a verdict or judgment, you have offered opinions and added value to the discussion instead of crucifying Samsung calling them out as the death knell of this new form factor paradigm.

A few members of the tech media abandoned their mandate to report facts, search for truth, be objective and hold everyone involved accountable in favor of monetization, clicks and promoting themselves and an agenda.

Mr. Mobile, like many of his colleagues, raised many drawbacks to the Fold but failed to acknowledge that potentially his use of the device, that lacked the necessary design to mitigate his experience with the screen, is the reason for the his need to return.

Samsung has recalled all the review units. If any of us had experienced the same things, we would not receive the same white glove treatment.

To think that Samsung is going to be able to effect any significant changes between now and product shipment is unrealistic at best, as is scrapping 400k units and starting from scratch.

If you are part of the tech media, be objective and dispassionate in reporting facts and holding all accountable, company and users. Leave the purchase decision up to the consumer. That is how capitalism works in a free market. I realize that free market capitalism is a dirty word that triggers so many that have been profiting from it to criminalize it.

You, tech media and content creators on YouTube, are part of the intellectual elite that feels an arrogant and unwarranted obligation to do our thinking for us.

First, that's not your job as part of the fourth estate and you have done nothing to even earn that distinction. Finally, it is an insult to the intelligence of the consumer and promotes a firestorm driven too much by emotion and less by intellect.
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With regard to your last two paragraphs I have every right as a member to post my opinion as does anyone else. As members of this forum anyone can freely disagree without the need to make it personal and try to dictate what anyone can and cannot say.
 
jcp007 said:
If you are part of the tech media, be objective and dispassionate in reporting facts and holding all accountable, company and users.
Click to expand...

jcp007 said:
You, tech media and content creators on YouTube, are part of the intellectual elite that feels an arrogant and unwarranted obligation to do our thinking for us.
Click to expand...

Going to add to both of these at the same time:

I agree part of the problem is the media in general, not just tech, is so far from objective, it isn't even funny. Sure there are some places where objectivity is present, even most of the time, but biases always seem to bleed into the articles that are supposed to be neutral.

As for the influence of whether we should purchase said product....I think the 'Should you buy" part of any review needs top be stricken from any review article. Present the facts, at least as (insert review writer here) has seen, and call it a day.

Another aspect of a problem is social media from these tech outlets, and often the lack of the ability to take criticism....looking at you Vox Media/The Verge. The blocking or counter attacking of people who make valid points against their articles is asinine.

I actually have made a custom blacklist on UBlock to block Vox media and all subsidiary sites. Why? The horrible PC build "instructions" they gave, and then the poor response to the valid criticism that came in turn. Sure, there was some points that were uncalled for, but most were correct, and civil. They made it seem like there was an entire campaign that was orchestrated from select individuals.

Now, for my take on all the Fold issues, as I can't recall if I have commented on this thread before: Should Samsung pull the line until they can get it fixed? Yes. I recall they are doing this. However, as I recall, it is only a month delay (I may be incorrect here). Something tells me that a month may not be enough time to fix the issue. It sounds like a design flaw, that at least a partial overhaul on the original blueprint is in order. Now, I may be wrong on that, and I hope I am. This is the first innovative thing that any OEM has done to the smartphone market in quite some time. The last one I can think of along these lines was the Blackberry Priv.

That all being said...sometimes, an error in design isn't seen until the design meets mass production. Perhaps no matter what, this stage needed to happen in order for Samsung to see it.
 
Mike Dee said:
With regard to your last two paragraphs I have every right as a member to post my opinion as does anyone else. As members of this forum anyone can freely disagree without the need to make it personal and try to dictate what anyone can and cannot say.
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I took it as he is calling out the media (see my post below yours)....not necessarily anyone on the forum.
 
Mike Dee said:
With regard to your last two paragraphs I have every right as a member to post my opinion as does anyone else. As members of this forum anyone can freely disagree without the need to make it personal and try to dictate what anyone can and cannot say.
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I apologize if I didn't make clear that I was applauding you for your participation but really calling those less thoughtful and more irresponsible media types that have detracted from meaningful conversation to protect their own at the expense of those who albeit consume their content. I am also calling out, definitely not you, aborgate or abandon critical thinking taking the easy route by believing and repeating what they are told to think by the media, again not making reference to you.
 
Golfdriver97 said:
I took it as he is calling out the media (see my post below yours)....not necessarily anyone on the forum.
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Exactly. With the help of the passage of years and forum moderators, I have always erred on the side of not responding to or provoking anyone. Everyone loses when rhetoric and talking points take place of thoughtful exchange of ideas.
 
I am beginning to think the design flaws pertaining to the screen gap and pressure may be too difficult to overcome and Samsung may have to scrap the whole thing. It will be interesting to see whether Samsung tries to do a patch job on the phone and release it or pulls it back. Time will tell but I don’t see how a month or two will allow for any meaningful improvements. I still love the phone and am prepared to put up with its compromises but only if they can at least make it somewhat durable. They absolutely have to fix the giant hole that allows particles to enter beneath the screen.
 
My other opinion is that the consumer has the right to expect a new or updated product to be as flawless as possible and reasonable given technology and price. However, they are not entitled to a perfect product and therefore not necessarily justified in driving an agenda that hurts a company to the point of abandoning a technology or product.
 
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