galaxy mega 2 filmware upgrade encounted an issue message

[Android Central Question]

my daughter bought a supposedly unlocked mega 2 when we charged it up it was on odin mode. hooked up to computer and tried to down load filmware and now even after removing battery the only thing we get is a picture of a cell phone, with a picture of a computer monitor and a yellow triangle between the two pics, with an exclamtion point in it.
there is a message that states, " Filmware upgrade encountered an issue.Please select recovery mode in kies & try again.
HOW do I get to kies?

 

[mustang7757]

Where did you buy this device?

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply
https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! Where did you download firmware from? Are you certain it was for that specific model/variant? Installing the wrong variant's firmware can cause problems.