Re: Problem with Kies and Update
Kies can be very temperamental. My suggestion is as follows
1. Reboot phone and computer
2. Make sure phone is set to MTP mode for the usb connection and usb debugging is turned off.
3. Start Kies and let the to connect
4. Be patient. When I updated my phone it took forever for a few of the steps to progress.Just leave it attached and wait.
Hi, I'm pretty new about android still, but i got G note (1) with AT&T carrier.
As everybody mentioned here, i also got notification to update to JB.
I just have no luck updating to JB using Kies.
First, I install Kies on my mac, and everytime it attempt to download new FW, it will disconnect my phone to Kies.
I then read several suggestion on google find, I factory reset my phone, and tried, still have the same problem.
Today, I tried to do it through PC (at work), then for some reason, whenever I connect my USB cable to PC, it will loose all other USB connected tool, such as keyboard and mouse. (they just stop working). I was able to fix by power off PC, and unplug power cable then plug back in everything to fix.
HOWEVER, everytime I plug in my G Note's usb cable to PC, it will disconnect USB connection (such as mouse and keyboard).
I want to try the step by step Craig King suggest, however, I don't know how to do step 2
"2. Make sure phone is set to MTP mode for the usb connection and usb debugging is turned off."
Can anyone kind enough to explain it to me?
Do AT&T store update for me, if I bring my phone to the store...?