Galaxy S10e Fingerprint sensor no longer working

[Android Central Question]

Recently purchased the S10e and the fingerprint sense on the power button was working just fine then all the suddon stopped working and when I go to the fingerprints in Settings->Biometrics and security it keeps giving me the error "An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your pone."
I have attempted to restart my phone multiple times and I have also reset the phone to factory settings and still get this error. Has anyone else seen this problem or issue? I contact samsung support via webchat and mentioned I take it to a walk-in service or mail it in. I would like to avoid all of that if possible and someone has a trick that I don't know about.

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you


https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

Call Samsung for warranty

 

[Morty2264]

Welcome to Android Central! Did you purchase your S10e directly from Samsung or from your carrier?