Galaxy S5 acting strangely: Hey Google, Phone, etc.

[teoteodore]

About a week ago, I noticed that my "Hey/OK, Google" was very sluggish. I would see the light circling the screen and feel a pulse, but it wouldn't accept the command: "set alarm". Shortly after that, it didn't respond at all. I noticed there isn't the dialogue window with the mic on my home page any more. Then there's the phone: all incoming calls go directly to voicemail ... no ringtone, no vibrating. Thanks in advance for the help.

 

[Morty2264]

I see you are a newer user here - welcome to Android Central! I would suggest booting your phone into Safe Mode to see if there is any improvement.

Keep us posted on what happens!

 

[B. Diddy]

Also try wiping the cache partition: https://www.t-mobile.com/support/de...g900t/wipe-cache-partition-samsung-galaxy-s-5

That phone is quite old -- what version of Android is it on? If it's Lollipop or below, there's an increasing chance that apps are becoming incompatible due to outdated firmware.

 

[teoteodore]

Both Safe Mode used and Cache cleared. No change. It may be time to get a new phone, alas.

 

[mustang7757]

Both Safe Mode used and Cache cleared. No change. It may be time to get a new phone, alas.

For the hey Google try resetting the google app by long pressing it and tap info , then go to storage clear data,cache and force stop , but i agree a newer phone definitely.

 

[teoteodore]

Android 6.0.1 OS. Nothing is fixing this. I'll look into a new phone --- not worth the aggravation. Thanks, guys

 

[mustang7757]

Android 6.0.1 OS. Nothing is fixing this. I'll look into a new phone --- not worth the aggravation. Thanks, guys

Good luck

 

[Morty2264]

Android 6.0.1 OS. Nothing is fixing this. I'll look into a new phone --- not worth the aggravation. Thanks, guys

Hey, a new phone is pretty exciting business! Any ideas on what you're going to get?

 

[teoteodore]

New Phone? I'll probably stay with Samsung ... I'm open to suggestions. I'm not that dependent on my phone for APPS, but I do want the standard APPs such as maps, etc. to work reliably. Not much on camera or videos or streaming.

 

[Morty2264]

New Phone? I'll probably stay with Samsung ... I'm open to suggestions. I'm not that dependent on my phone for APPS, but I do want the standard APPs such as maps, etc. to work reliably. Not much on camera or videos or streaming.

If you aren't looking for the most current phone, but a powerful and capable one at that, you could get an S10 or even the Samsung Galaxy A51/A71. All will give you functional Maps and other apps - everything you need!

 

[B. Diddy]

Or if you want a new phone but don't need the super-expensive flagship, then look into the A51 or A71.

 

[teoteodore]

I've decided on the S10 ... thanks again, guys

 

[mustang7757]

I've decided on the S10 ... thanks again, guys

Very good phone

 

[Morty2264]

I've decided on the S10 ... thanks again, guys

That's awesome - congratulations on your new phone! I have an S10 too, and I love it! Let us know when you get it and how you are liking it!

 

[teoteodore]

4-1/2 hours online, in chat, on the phone with AT&T trying to get a valid One-Time-Passcode. Finally, finally was able to order it. This is what happens when companies get so huge that a few dozen customers lost to poor customer service is negligible.

 

[Morty2264]

4-1/2 hours online, in chat, on the phone with AT&T trying to get a valid One-Time-Passcode. Finally, finally was able to order it. This is what happens when companies get so huge that a few dozen customers lost to poor customer service is negligible.

Wow! I'm sorry you went through such an ordeal - but at least the phone is ordered!

 

[teoteodore]

The S10 seems like a sweet little machine. The instructions on getting started were non-existent and, having not had a new phone in many years, the set-up was not intuitive. But thanks to YouTube I got it working. Now waiting for a full charge and then I'll clean it up and make it mine. I can't thank you guys enough for all the help. I was really feeling lost.

 

[mustang7757]

The S10 seems like a sweet little machine. The instructions on getting started were non-existent and, having not had a new phone in many years, the set-up was not intuitive. But thanks to YouTube I got it working. Now waiting for a full charge and then I'll clean it up and make it mine. I can't thank you guys enough for all the help. I was really feeling lost.

Congrats