Galaxy S6 fast charger

[techstaff1]

fast charger not showing on phone just says charging and taking ages

 

[anon(632115)]

The option to select fast charging is in settings>Battery and is the last item. Are you saying this isn't visible on your device?
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[techstaff1]

Hi thanks for replying ..no its on in the settings but when i charge the phone it just says cable charging and taking ages wereas before it would say fast cable charging if u get me

 

[anon(632115)]

Yes, I understand. My S6 Edge shows cable charging and fast charging on my home screen swipe down depending upon which cable I'm using. I can't get my head around why you don't have the option in settings like this

 

[techstaff1]

I do have it in my settings and its on but when i turn the charger on the phone says charging where it used to say fast charging and charge my phone very quick now its only saying charging and taking ages

 

[anon(632115)]

OK, so you are using the charger and cable that came with the phone? Can you try another USB cable and see what happens? Thanks

 

[techstaff1]

Hi yes original charger that came with it only have it 10 months ,yes have tried it with another usb and its the same ..it started happening about 3 weeks ago when i updated the phone

 

[anon(632115)]

Did a bit of reading. Seems most didn't have cables firmly in place. Charging in a wall socket as opposed to a power strip works. There's other ideas in this thread http://forums.androidcentral.com/samsung-galaxy-s6-edge/520990-fast-charging-not-working.html
Let us know if anything works?

 

[techstaff1]

Thanks pugs for your help really appreciate it ..its in the wall socket ,another thing i want to ask you when i go into the phone settings battery and fast cable charging its saying its on with the blue light with no charger in place but if i connect the charger the blue light goes off???im so confused with it ,this all happened when i updated the phone a couple of weeks ago

 

[anon(632115)]

That certainly shouldnt happen. Try wiping system cache. Sometimes following a major update gremlins get left behind. A factory reset is generally recommended but i regard this as a last resort. A cache wipe wont affect your data.

 

[techstaff1]

how do i do that pugs 1957 thanks ?

 

[anon(632115)]

Sorry I didn't give you instructions:-

1.Turn off the device.
2.Press and hold the Volume Up key and the Home key, then press and hold the Power key.
3.When the device logo screen displays, release only the Power key
4.When the Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
5.Press the Volume down key several times key to highlight 'wipe cache partition.'
6.Press the Power key to select.
7.Press the Volume down key to highlight 'yes' an press the Power key to select.
8.When the wipe cache partition is complete, 'Reboot system now' is highlighted.
9.Press the Power key to restart the device.

 

[techstaff1]

Thanks pugs will try that later when i dont need the phone and can switch it off ..do u think it would solve the problem with the charger ?ive emailed back and forth to samsung but getting nowere with them the shop i bought it in says its samsung problem because its the charger and not the phone ..Around and around we go

 

[anon(632115)]

If your phone has been tested it may be worth spending a few ££. I found this https://www.doohickey-hut.com/produ...meSwi5MPSsfe9EaAhMm8P8HAQ&variant=13020054983

 

[techstaff1]

Hi pugs got someone from samsung on facebook chat and they have said it could be the softwere and not the charger and to so a factory reset .realy dont want to do this

 

[anon(632115)]

Its pretty much a stock answer. You have alsu had conflicting reports. Im inclined to think charger as you have cleared cache which should sort out sw issues

 

[techstaff1]

ok so i borrowed a fast charger from a neighbour and it still wouldnt work and i tried my charger to his phone and the fast charger came straight on so looks like its the phone and the software that was updated recently that has caused the problem

 

[anon(632115)]

I didn't get the lottery numbers on Saturday either Are you going to try a reset first?

 

[techstaff1]

is that the same as factory settings ?

 

[anon(632115)]

Yes, I personally hate having to do it. The best method is Helium as it saves your app data.Samsung Smart Switch is easier to use but omits app data. Are you from sunny Norwich? My brother in law lives in Wymondham