galaxy S6 lock screen crashing

[zunaer]

My galaxy S6 keeps crashing to the lock screen and asks for backup password instead of fingerprint like ive restarted it? Why? Is there any fix

 

[B. Diddy]

Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-29226. If not, then it's likely due to some app you installed -- you'd have to uninstall apps one by one until the problem goes away.

 

[zunaer]

Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-29226. If not, then it's likely due to some app you installed -- you'd have to uninstall apps one by one until the problem goes away.

Ive reset the phone to factory settings and still same

 

[B. Diddy]

Sometimes, after a factory reset, apps that were previously installed will reinstall automatically (like if you agree to restore the data during the Setup Wizard). Are you certain nothing got reinstalled after you did the factory reset?

 

[zunaer]

Sometimes, after a factory reset, apps that were previously installed will reinstall automatically (like if you agree to restore the data during the Setup Wizard). Are you certain nothing got reinstalled after you did the factory reset?

Yh because i didnt install no apps just updated the ones that was already installed

 

[B. Diddy]

One of the updates might be a culprit as well.. I'm not clear on if you actually tried Safe Mode -- if you haven't, give it a try.

 

[zunaer]

One of the updates might be a culprit as well.. I'm not clear on if you actually tried Safe Mode -- if you haven't, give it a try.

How do you get into safe mode

 

[B. Diddy]

I linked it in my first reply to you.