Galaxy S8 - Sprint - Updated Software - Won't Connect to LTE

[jaihawk]

Ever since I updated the software on Friday, my S8 will not connect to the LTE Network. It only connects to 3G. I've been through every step with Sprint via chat, done a factory reset, nothing... Is anyone else having the same problems?

 

[Rukbat]

Call customer support (is it still *2?) If they can't help, ask to have the trouble escalated to level 2. Keep doing that until you get someone in engineering or network.

 

[CancerKiller826]

My Wife's Sprint Galaxy S8 did the most recent update back on March 25th and has had the LTE completely drop, sometimes will get a 3G signal, but mostly will just get a cell signal. We have been to a Sprint Tech store 3 times over the past 2 weeks now. Finally today, we were told that it is a known S8 issue with the update. The techs have been great, but SPRINT itself is a pain to deal with.

Prior to this they replaced the SIM Card 3 times, did soft and hard resets, and sent it to SPRINT for repair. We were told we have to wait until we get a software fix from SPRINT. Still trying to find out if we can get a credit of some sort for the data plan we are paying for that cannot be used.