Galaxy Watch Floor Counter Doesn't Count

mmneff98

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I have the new 46mm Galaxy Watch. Everything seems to work well except for the Floor Counter, which does not appear to really work at all. It's never registered more than 2 floors. Anybody else have this problem?
 

arunma

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Dec 3, 2015
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Seems to work for me.

Are you in an exercise mode when this happens? I live in an apartment and sometimes when I come up the stairs after a jog, my Galaxy Watch is still in running mode, and I notice that at these times it doesn't register floors (guess it thinks I'm running up a hill or something).
 

JPana

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Sep 28, 2018
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I have the same problem.. Bought the 46mm a week ago... steps, Cal., bpm all seem to work however, ZERO floors climbed.
Is there s firmware update that I'm missing?
 

njgsx96

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I've noticed that if I am nonchalantly walking up the stairs it has less of a chance to register than if I climb at a normal pace. If I race up the steps, it seems to always register.
 

Peter621022

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As far as I can tell, the stairs you're Climbing has to be high enough (Samsung says 3m), and I need to move my arm with the watch as if I am walking.
So it seems to be a combination of the Watch detecting steps and enough height difference.
 
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Peter621022

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I know this is an old thread, but I'd like to share a new development.
My floor counter stopped counting, and the barometer sensor wouldn't give a reading anymore. A watch reset or app update didn't solve the problem.
So I thought the barometer sensor was broken and had it replaced under warranty.
It worked fine for a few weeks after repair, but then again.... same symptoms. With the new firmware update coming I decided to wait with having my watch repaired again, to see if it is a firmware issue.
And then I read this post on xda, today.
I changed the floor objective to 5 (but the number is not important, changing the objective is), and my watch started counting again.
Victory!
Now let's see if it holds.
 

j_hansen

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I have mine since the launch/pre-ordered days and it was always very hit and miss with the floor counter.
Then again, I mostly (99%) use the lift/elevator anyway :)
 

Peter621022

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I've done some research, these are my observations.
- After revival of the sensor I can see in the barometer widget when the sensor stopped working.
- I haven't seen the barometer sensor having problems during the day if it works fine in the morning (after a revival).
- A manually started training stops the barometer sensor, an automatically detected training does, too, but - today - 30 mins after the detected bike tour.
- If I keep the watch on the charger overnight, the barometer keeps working.
- Sleep tracking is intermittent for some reason. It will stop and then continue after an hour or so. The sensor stops when also sleep tracking stops, but doesn't come back "on" when sleep tracking does.
- A reboot before putting the watch in Good Night Mode didn't help to prevent the sensor/sleep tracking problem.
- Disabling detection of REM sleep does not prevent the sensor/sleep tracking problem
- The sensor revives after changing the floor objective and reboot, but watch and phone need to be fully synchronized (sleep tracking/training data) for revival to work.
All in all, I haven't found a setting to prevent this problem. It is clearly a software bug, not a hardware failure. I hope that the new update (R800XXU1DSL1) will solve the problem.
 
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Peter621022

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I was impatient, so I forced the update to see if the barometer sensor problem got solved in the new firmware (R800XXU1DSL1).

It did, for 1 night only. Yesterday during the day the watch detected a walking training automatically and stopped counting floors / the barometer sensor stopped working during the evening, last night the same thing happened again during sleep tracking.

So, disappointedly, the issue is NOT solved in the new firmware.
 
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voyciz

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I know this is an old thread, but I'd like to share a new development.
My floor counter stopped counting, and the barometer sensor wouldn't give a reading anymore. A watch reset or app update didn't solve the problem.
So I thought the barometer sensor was broken and had it replaced under warranty.
It worked fine for a few weeks after repair, but then again.... same symptoms. With the new firmware update coming I decided to wait with having my watch repaired again, to see if it is a firmware issue.
And then I read this post on xda, today.
I changed the floor objective to 5 (but the number is not important, changing the objective is), and my watch started counting again.
Victory!
Now let's see if it holds.

Thank you, this helped me out. I was having the same problem and after following those steps, the watch seems to be doing a good job of tracking floors now.
 

Peter621022

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Good to hear. For me the trick of changing the floor objective to revive the barometer sensor doesn't work anymore for some dark reason.
 

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