Gear VR Promotion Success/Failure Thread: please post whether you are successful ...

[swiftysnake]

And here I am a S7 preorder 3/10 submit date, with nothing..

Posted via the Android Central App

yeah same here. when I saw people were getting fedex messages I got excited again. just glad watches are still getting good sent. looks like all the watch faces I made will get some use. I hope lol

Posted via the Android Central App

 

[chrisdaman77]

Well nothing here yet and submitted the 12th supposedly approved 4/7. No idea what to think. Although I did get a call from prize logic tonight just didn't hear phone ring. Just spilled some of the same bs.

Somewhere on planet earth!

 

[rocktoad13]

Got up this morning to an email from FedEx that my package would be delivered 5/11 - and it has departed Indianapolis last night. Welcome relief that my S2 (hopefully) is out of the hands of PL and traveling towards me.
Submitted on 3/18
Verbal acknowledgement of approval 3/19
email approval 4/7
Label created 4/28

Toad

 

[music_man185]

Again, later submission dates are shipping before earlier ones. I submitted the 11th and still have nothing

 

[rocktoad13]

I got up this morning to an email from FedEx saying my package had been picked up and was scheduled for delivery on 5/11. I'm just relieved my S2(I hope!) is out of the hands of PL an in traveling towards me.

Submitted 3/18
Verbal Approval 3/19
email approval 4/7
shipping label created 4/28
actual ship date 5/8
estimated delivery 5/11

Toad

 

[oks10]

Again, later submission dates are shipping before earlier ones. I submitted the 11th and still have nothing

Yep. It's starting to get old. I wish there was someone this could be brought up to that would actually do anything. Like, oh say, get those of us that submitted the first week our watches maybe?...

 

[TammyH66]

Me neither. I've checked 4 times. Submitted 3/11 via my Verizon account online. Approved 3/25. Approval email 4/7. Shipment Date: Pending. Stinks.

Same exact situation except Submitted 3/11 and approved 3/13, letter 4/7, shipment date pending....I really think ours are lost somewhere.

 

[santims]

FYI...even though PL website says they are open at 10AM...they are answering phones with no wait time at 9AM EST.

Apparently my stuff is at the Fedex and i should be receiving them soon. Lady said some confusing BS about my order being sent out on April 6 which is a month ago, but someone else here said something about 4/6 as well. Anyway, I am told i can expect them soon.

I also asked for confirmation that i am receiving the watches and she said that their system has changed and the only thing they can see is approval/rejection status.

 

[SMott99]

VR arrived Friday May 6th!!

Submitted 3/18
Approved 4/1
No shipping label created
Website status still says 'Preparing for shipment - Pending'

 

[oks10]

FYI...even though PL website says they are open at 10AM...they are answering phones with no wait time at 9AM EST.

Apparently my stuff is at the Fedex and i should be receiving them soon. Lady said some confusing BS about my order being sent out on April 6 which is a month ago, but someone else here said something about 4/6 as well. Anyway, I am told i can expect them soon.

I also asked for confirmation that i am receiving the watches and she said that their system has changed and the only thing they can see is approval/rejection status.

How convenient... Now they don't have to answer people asking why PL told them they were receiving one thing only to actually receive something else...

 

[TammyH66]

And here I am a S7 preorder 3/10 submit date, with nothing..

Posted via the Android Central App

I don't understand....After all the phone calls and realizing that they messed up you would think they would finally do it the correct way and send the people who submitted first their S2's first. I submitted 3/11, people who submitted before me should get it before me and the ones who submitted after me should get it after me. They are still not fixing it.

What I am afraid of is that some of us who submitted between 3/9-3/12 paperwork got lost when sent over to the distribution center. Sure we are still in PL system that is why we get these blanket emails but have no movement on their site (shipping date pending and no fed ex label created). We keep calling and they keep changing the date now they say up to 8 weeks from the 4/7 letter date. What happens in 8 weeks when they still did not ship it out because the distribution center lost our paperwork? Will they finally then look into it????? Sorry venting. Happy that people are getting movement but sucks that I submitted long before them and nothing!!!

 

[jerrycau123]

I know how you feel! I processed my paperwork on 3/11. Shipping pending!.

Posted via the Android Central App

 

[TammyH66]

I know how you feel! I processed my paperwork on 3/11. Shipping pending!.

Posted via the Android Central App

It SUCKS!!!!

 

[r759nkc]

Submitted 3/9and..... still "Pending"

 

[Aushoj]

IWhat I am afraid of is that some of us who submitted between 3/9-3/12 paperwork got lost when sent over to the distribution center. Sure we are still in PL system that is why we get these blanket emails but have no movement on their site (shipping date pending and no fed ex label created). We keep calling and they keep changing the date now they say up to 8 weeks from the 4/7 letter date. What happens in 8 weeks when they still did not ship it out because the distribution center lost our paperwork? Will they finally then look into it????? Sorry venting. Happy that people are getting movement but sucks that I submitted long before them and nothing!!!

That "last mile" part of the distribution is handled by a company call "Brightpoint Distribution LLC" (Brightpoint North America LLC | Company Profile from Hoover’s)

And that company seems so freakin huge that they can tell PL to go blow when PL complains about "first come first serve"

This is where I think our as a first week submitter got lost

 

[whholder]

Just off the phone with PL (again). Actually spoke with a supervisior. I was apparently caught in the supposed audit by Samsung and Verizon due to location code. The supervisor offered to request Verizon and Samsung to reconsider, but no guarantees. I offered to accept the $200 E-Cert and she asked how I found out about the $200 cert? I let her know the forums are all over it. Was put on hold for a couple of minutes, and then she offered the eCert. Which I accepted. Was planning on selling the S2 to purchase an S2 Classic anyway. Theoretically I should see an email with the code within 72 hours.

UPDATED:Waited 4 days for the $200 ecode. Nothing. Called PL yet again. (surprisingly, they answered, no waiting). They are "sorry for the delay", and I should receive the eCert today. Imagine my confidence level.....

 

[wheresmys2]

FYI...even though PL website says they are open at 10AM...they are answering phones with no wait time at 9AM EST.

Apparently my stuff is at the Fedex and i should be receiving them soon. Lady said some confusing BS about my order being sent out on April 6 which is a month ago, but someone else here said something about 4/6 as well. Anyway, I am told i can expect them soon.

I also asked for confirmation that i am receiving the watches and she said that their system has changed and the only thing they can see is approval/rejection status.

I made my weekly call to PL (I like to keep track of the different answers each week) and here's this weeks rhetoric: They apologize that the process is taking so long. I 'should' receive my S2 by the 1st wk of June!' No answer to why submissions after mine are still being sent out ahead of mine. They say mine was sent to fulfillment for shipping on April 8th (this is new and different info), but no answer as to why it would take 2 months to ship it to me! I told them that I understood this circle of blame from V to S to PL to Brightpont....that they can all blame the other, but that I found it hard to believe that someone couldn't pick up a phone, call, and tell them to ship this out because this entire process was wrong, wrong, wrong. No answer.
Oh well, it made me feel better to vent. I don't believe that they can only see Approval/Rejection status. <<I think that's this week's excuse to add to the list.

 

[TammyH66]

I made my weekly call to PL (I like to keep track of the different answers each week) and here's this weeks rhetoric: They apologize that the process is taking so long. I 'should' receive my S2 by the 1st wk of June!' No answer to why submissions after mine are still being sent out ahead of mine. They say mine was sent to fulfillment for shipping on April 8th (this is new and different info), but no answer as to why it would take 2 months to ship it to me! I told them that I understood this circle of blame from V to S to PL to Brightpont....that they can all blame the other, but that I found it hard to believe that someone couldn't pick up a phone, call, and tell them to ship this out because this entire process was wrong, wrong, wrong. No answer.
Oh well, it made me feel better to vent. I don't believe that they can only see Approval/Rejection status. <<I think that's this week's excuse to add to the list.

Do you think we will ever really get them??? Or do you think our paperwork got lost at the Distribution center?

 

[Aushoj]

I told them that I understood this circle of blame from V to S to PL to Brightpont....

Did the PL rep actually use the word Brightpoint? or was it a "fulfillment company"

I Think that we originally figure out the Brightpoint part of the puzzle when fedex shipping labels started to get reported and we google maps searched the address.

I mention this because there s no real way to contact Brightpoint. That company suspiciously has a very low web presence. Almost like they intentionally insulated themselves.

 

[wheresmys2]

I honestly have no idea what to believe anymore. I would like to think that we will get them, but since we're dealing with a system that can't seem to keep it's own lies straight, how will we know until we have them in-hand? Remember the "they ran out & backordered' line from weeks ago? We now know that's not true. There are so many lies, it's hard to keep up with them all. I loved Samsung's answer: We are only the manufacturers, we have nothing to do with promotions or sales. I think my rant for the day is about companies that can't stand behind what they offer/make/or supply. This situation is going to cause me to think twice before I purchase ANYTHING in the future that involves a "free" option along with the purchase. Lesson learned.