What was your estimated "Ship" dates on the Samsung Promo page? Did it ship early or later than the estimated time?
Gear VR registration/approval/shipping/arrival info & also problems.
- Thread starter VW Maverick
- Start date
Did you get an email with tracking? I ordered on the 19th and still nothing (Free Gear VR)
Just got mine today and once enter my code it has an error message that says something went wrong we are working on it. Anyone else get this message?
I called today. Only one transfer and only 1 hour 6 minutes long, they must be getting less calls.
The lady said the order is there waiting for shipment, shipments are delayed and of course knows nothing as to why or how long, just that the order of approved and in waiting status.
Not holding my breath, will see what happens.
Thanks for calling and reporting your info. I'm in the same situation as you. I ordered the bundle on 5/10 but my charge also disappeared. I did look at the email with the buy link and it said I had until 5/24 to use it so maybe it'll be processed after today. I've seen where people have been charged once shipped but I don't feel like calling and chasing the company down to give them my $106 after the way things have gone with this promotion. LOL I checked this morning and my order status still says confirmed. If the order finally goes through it does, if not oh well, I like the phone anyway.
frellingfrakker
Well-known member
- Dec 20, 2011
- 371
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My VR arrived yesterday. Got it set up and played with it for a few minutes before bed. Not enough to know how much I'll use it long term but it was pretty neat. I chose the Oculus game bundle over the entertainment bundle.
jstwondrng
Well-known member
- Sep 3, 2011
- 547
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I'm in the 26th crowd myself and still says approved, shipping between 5/26 and 6/2.
Still waiting for more info.
J
Kalvin Kerns
Trusted Member
- Feb 14, 2014
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Interesting. Submitted my registration 4/21, approved 4/25 (after having to call samsung to get them to honor my best buy receipt), finally got the link for the $99 bundle 5/10. Order confirmation 5/11 And they charged my card. Charge is still there and haven't reissued it. On my status page it says sent, but haven't got a tracking number or anything.
Emailed them a couple times, because I'm tired of calling, and they responded after about a week stating it is still pending fulfillment and I should still receive the shipping notification . The fact yours said it got canceled is not suprising, they really seem like they have no idea what is going on.
Well Ill join the "Cancelled Order" club. After being told on 5/16 that my order was still good and they were just trying to fix a glitch on their end with the app trying to charge full price, I was told today that my order has been cancelled because of an issue with their system. I was transferred back to promotions to remedy it but was hung up on. After calling back and talking with promotions they told me I needed to talk to an eCommerce Supervisor and they would fix it without issue. On hold now again, WTF!!!!
After contacting the most helpful person in promotions ever, (Shawna), she stayed on the line and transferred me to eCommerce again to resolve this since it still showed Confirmed and the order looked good in her system. After 1 hour and 23 mins on hold we both talked to a rude lady that stated its Cancelled because its sold out and nothing can be done, even for those that have entered payment info and been confirmed for weeks. She also stated that the last 2 reps over the past 2 weeks "probably lied to me to get me off the phone". WOW!!! Shawna was a champ at listening and trying, she was even arguing with and telling the eCommerce rep how to check the system and verify all the information. The eCommerce lady kept saying "she doesnt know what I expect her to do". This whole thing was a headache from the start. Last time I pre-order anything from Samsung and Best Buy.
Supposedly, Ill be getting a link to get the free VR and remote within the next 15-30 days since thats still available, ill hold my breath on this one. IM DONE.
Supposedly, Ill be getting a link to get the free VR and remote within the next 15-30 days since thats still available, ill hold my breath on this one. IM DONE.
I just don't see how samsung can cancel our orders and get away with it. They are crooks. It still shows on my samsung shop app that my VR bundle was approved but yet they can't fix the problem on their end. It's a crock of crap. And to be on hold for close to an hour and then the rude person hangs up on you. Grrrrrrrrrrrrrrrr.....!
Kalvin Kerns
Trusted Member
- Feb 14, 2014
- 1,586
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Yeah, whats the incentive to every pre order from Samsung if they aren't going to honor their own promotion?
Re: Gear VR registration/approval/shipping/arrival info & also problems.
The way this promo was handled is the reason I didn't do the premium care thru Samsung. I can just imagine the pain of filing a claim
The way this promo was handled is the reason I didn't do the premium care thru Samsung. I can just imagine the pain of filing a claim
jstwondrng
Well-known member
- Sep 3, 2011
- 547
- 0
- 0
Well it is 5/26/17 and still no update on my Gear VR... Still showing "Approved" and the date range 5/26 - 6/2 for shipping. I'll give it another week but I'm confident at this point, I'm not ever getting my shipment.
UGH,
J
UGH,
J
I've pretty much lost hope. started the process on april 19. website says approved, and gift sent is checked but no other info (been that way for weeks). App says submission approved yet right under that says review in progress. first week of May got the email with link to purchase, did that and got a "order confirmed" email with no other details. credit card showed pending charge so thought all was in order. charge disappears on 5/13. no further info/updates since. no shipping estimates. I don't have time to call them as from posts here it seems a call can take hours.
HA! I've actually said I've lost hope a few times yet I find myself checking this thread everyday trying to see if anyone that paid for their bundle during the 1st week of May has received anything.
I've resorted to checking my CC for charge that magically re-appears. though after seeing posts here of peoples orders being cancelled I have a feeling I'm one of them. at this point I wish the promo was for a year of Netflix like with my note5 and 7. less hassle, instant gratification, for a year
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