My S5's front camera has developed an obstruction between the lens and the screen to the point that any pictures taken with the front camera are about 50% cut off. It seems some sort of gasket has come loose and is blocking the view of the camera.
I brought it into VZW today to see about getting it fixed/replaced. The rep said he's never seen that before and I'll just get a replacement sent to me. I asked if I could just swap one out in store and he said no because that's only for if you've had the phone 14 days or less. Since I got mine on launch day, it's coming in on 2 months, so swapping it out in store is a no go.
I asked if I would be getting a new one sent to me, or if it would be a refurb, and he said it just depends. He says it will come directly from Samsung. I really don't want a refurb, aka an already broken & repaired used phone, when I bought my phone new and this is a manufacturer defect, not something stupid I did, or like I changed my mind about the phone or something.
People who have dealt with manufacturer warranty replacement S5's, what has your experience been? New phone replacement? Refurb? What quality? Looks same as new? Includes all the accessories? New battery? What's the deal?
I brought it into VZW today to see about getting it fixed/replaced. The rep said he's never seen that before and I'll just get a replacement sent to me. I asked if I could just swap one out in store and he said no because that's only for if you've had the phone 14 days or less. Since I got mine on launch day, it's coming in on 2 months, so swapping it out in store is a no go.
I asked if I would be getting a new one sent to me, or if it would be a refurb, and he said it just depends. He says it will come directly from Samsung. I really don't want a refurb, aka an already broken & repaired used phone, when I bought my phone new and this is a manufacturer defect, not something stupid I did, or like I changed my mind about the phone or something.
People who have dealt with manufacturer warranty replacement S5's, what has your experience been? New phone replacement? Refurb? What quality? Looks same as new? Includes all the accessories? New battery? What's the deal?