Getting locked out of your phone

[Big baby paula]

Why did my keyboard disappear

I use an infinix note 5 one and my keyboard has disappeared... It comes on when I restart the phone but automatically disappears on my lock screen leaving me with the voice to speech option.
I tried speaking my password but google doesn't answer it just keeps loading and loading until the option becomes inactive leaving me locked out of my phone...
How do I resolve this,it's frustrating

 

[B. Diddy]

Welcome to Android Central! Does it happen if you boot into Safe Mode? https://www.chuksguide.com/helper/activate-safe-mode-infinix