Getting your replacement Nexus 7...

[DreamSTi]

So I just sent my 7 back due to the glass separation issue and I placed my order for the replacement device, but it didn't tell me how long it will take to arrive. Safe to assume 3-4 weeks?

How long did it take you to get your replacement?

 

[alasjaka]

Well I requested my replacement yesterday with the special link they sent me and received my tracking info today.

 

[DreamSTi]

Well I requested my replacement yesterday with the special link they sent me and received my tracking info today.

Well that's good news! I placed my order with that "special link" yesterday so hopefully I get a tracking # today

 

[iamhephzibah]

Yeah, same here.... pressed on the link in my email and today at 6am got the "your replacement has shipped"

 

[DreamSTi]

Very interesting, I placed my order around 1:33 yesterday after noon and I have yet to get a tracking email. Crossing my fingers!

 

[MajesticFlame]

I did mine on the weekend but haven't gotten any tracking yet. You guys have 8 or 16 gigs? Mine is 16.

 

[DreamSTi]

I did mine on the weekend but haven't gotten any tracking yet. You guys have 8 or 16 gigs? Mine is 16.

Great question. I have a 16.

 

[alkthree87]

I have not sent mine back yet, but I have the email with the shipping label. Do you receive this order link after they get the defective unit?

 

[DreamSTi]

You should have received 2 emails. One with the shipping label and another with instructions and a link to order your replacement. Both emails came back to back for me.

 

[alkthree87]

I see that I do have 2 emails, one with the label and the other with the instructions link, but I see nothing about ordering the replacement. I'll probably feel silly when I see it.

Edit: All it mentions is that I will be getting a refund within 14 days, which was not what I requested.

 

[area223]

My replacement just arrived. Looks good to me! The box was double tapped, so quality check anyone?

 

[DreamSTi]

My replacement just arrived. Looks good to me! The box was double tapped, so quality check anyone?

When did you order your replacement and what size 8 or 16?

 

[area223]

When did you order your replacement and what size 8 or 16?

The 20th and 8GB. I did the warranty thing, with the $200 hold on the card.

 

[DreamSTi]

The 20th and 8GB. I did the warranty thing, with the $200 hold on the card.

Thanks! Makes sense that some are getting them quick, 8GB are currently in stock.

 

[DubA]

Ugh! My Nexus 7 came last Tuesday and the screen is separating from the bezel. I hate to send it back, but I can see it's getting worse each day. On hold with tech support........KILL ME NOW!

 

[bglb]

Just curious, what is the number everyone is calling to replace the unit? I'm having similar problems. Also I got mine from Staples and been waiting for them to get more nexus 7 in stock to do an exchange but they don't have any so can i send in my defective unit into Google like you guys or do I have to do it in Staples?

 

[area223]

Thanks! Makes sense that some are getting them quick, 8GB are currently in stock.

No problem! It does, the demand for 16GB is so high.

 

[Thig]

Don't take this wrong, but I hope all you people requesting replacement tablets (rightfully so) are put behind those of us that have not received our first unit yet.

 

[natehoy]

Just curious, what is the number everyone is calling to replace the unit? I'm having similar problems. Also I got mine from Staples and been waiting for them to get more nexus 7 in stock to do an exchange but they don't have any so can i send in my defective unit into Google like you guys or do I have to do it in Staples?

If you got it from Staples, you'll probably have to use Staples as your exchange mechanism.

 

[KJD209]

I requested on Saturday but have not received the e-mail yet. Customer service did tell me about the hold they will put on the account once they ship my replacement. I am assuming that means that you keep and use the original Nexus until you receive the replacement and then you ship back the original.