- Sep 9, 2010
- 1,312
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I am on hold with VZ as I type this. When I asked about when GB would be available for the DX2 she said that her system does not show an ETA. She put me hold and spoke with a supervisor. When she came back she told me that GB has been rolling out in phases and that some of the new X2's being sold right now have GB. I respectfully disagreed and asked that she double check her information.
I told her that I was informed in May by a store employee that GB would be available for the DX2 before the end of June....I also mentioned that I received similar information from the VZ CSR when I ordered the phone from them. Here we are now, July 7th and the rumors from the Moto camp are not encouraging.
I am now on hold again as she is trying to verify what her supervisor told her.
And we're back; bad news, no roll out or "phasing"....no additional information and the tech I was transferred to confirmed that they all sold the DX2 with the information that the GB upgrade would happen before June was out. He spoke directly to Moto was told that there is no planned upgrade!!! WTF?
I told him I feel mislead and burned my upgrade for nothing. He agreed that I, as well as all DX2 owners have every reason to be upset. He took my number and said that he would keep digging and would contact me as soon as he gets updated info. He also mentioned that more and more DX2 owners are calling and voicing their concerns.
I told her that I was informed in May by a store employee that GB would be available for the DX2 before the end of June....I also mentioned that I received similar information from the VZ CSR when I ordered the phone from them. Here we are now, July 7th and the rumors from the Moto camp are not encouraging.
I am now on hold again as she is trying to verify what her supervisor told her.
And we're back; bad news, no roll out or "phasing"....no additional information and the tech I was transferred to confirmed that they all sold the DX2 with the information that the GB upgrade would happen before June was out. He spoke directly to Moto was told that there is no planned upgrade!!! WTF?
I told him I feel mislead and burned my upgrade for nothing. He agreed that I, as well as all DX2 owners have every reason to be upset. He took my number and said that he would keep digging and would contact me as soon as he gets updated info. He also mentioned that more and more DX2 owners are calling and voicing their concerns.