Girlfriend's S5 Won't Stop Updating Messages

[luke31]

Hey guys. So my girlfriend decided to switch from iOS to Android and to get the Galaxy S5. She initially used the Smartswitch App to transfer contacts, photos, etc. There's a problem, however. Now, every time she turns the phone on and off, there is a notification that says "Updating Messages." This is likely Smartswitch trying to gather all of her old conversations. The only problem, however, is that it always gets stuck at about 2-3%. The only way to turn it off is to force close a service called "wssyncmlnps." Whenever the phone gets turned on and off, however, the same process starts right back up. It's infuriating, and we can't seem to stop it. I even uninstalled Smartswitch, but that hasn't helped at all. Has anyone else experienced this? We really don't want to have to do a factory reset. Thanks!

Posted via Android Central App

 

[enzofsilva]

Same FRUSTRATING issue here.

Samsung tech support wants to RESET the phone!!! No way!

That's a lame "I have no clue what's going on and we'll hope resetting fixes this issue!"

Ridiculous.

 

[swens893]

I used File Manager to navigate to /sdcard/_SamsungBnR_/MGD

I found a file there called SMSBulk.bin

Rather than deleting it I renamed it to OLDSMSBulk.bin and restarted. So far so good. If I (or you) run into problems it will be easy to revert the name back. Hope it helps.

Posted via Android Central App

 

[Nadine Terens]

I used File Manager to navigate to /sdcard/_SamsungBnR_/MGD

I found a file there called SMSBulk.bin

Rather than deleting it I renamed it to OLDSMSBulk.bin and restarted. So far so good. If I (or you) run into problems it will be easy to revert the name back. Hope it helps.

Posted via Android Central App

I would love to try the is bit do not have such a file name in my phone. .. it's the most frustrating thing ever especially since it drains the battery

 

[luke31]

Well, we caved and did a factory reset. This time, we dragged an dropped all photos manually and created new contacts from scratch. We never touched that Smartswitch append everything is fine now. I'm sorry to say it, but if anyone else is having this issue, a factory reset and an avoidance of Smartswitch like it's the plague seem to be the only things you can do.

 

[Jen Adamson]

"I used File Manager to navigate to /sdcard/_SamsungBnR_/MGD

I found a file there called SMSBulk.bin

Rather than deleting it I renamed it to OLDSMSBulk.bin and restarted. So far so good. If I (or you) run into problems it will be easy to revert the name back. Hope it helps.

Posted via Android Central App"

THIS ONE REALLY WORKS!! I'd tried everything (and didn't want to do factory restore) and this is the only one that worked. One forum suggested deleting a file called SMARTSWITCH which some people think has been causing the issue but this didn't work. Thank you thank you thank you to whoever discovered this!