Glass cracked while watching a video
Samsung Galaxy Edge,I bought this phone few days ago. From At&T by phone I ordered this phone.I was asked to put it on insurance , I politely refused. The guy also told me to to put protective cover over the glass. Once it arrived, I decided to put the cover that weekend. But on friday night I was watching a TED video with my ear phones on. Suddenly I heard a bubble explosion sound and static tick tick sound in my ear. I thought for a moment that speakers gone bad. Then I see the screen glass is completely cracked. Then I realized that the static sound was nothing but slow cracking of the glass.
When i asked AT&T, they said that they cannot help because I did not purchase the insurance. They told me to call Samsung. I called Samsung and they wanted the phone back for evaluation. I decided to ship the phone after I return from my one week trip to Denver. Other than cracked glass the phone was great. It did great navigation help as well as I can watch videos since cracked glass was not that visible.
Now I sent it for repair and the customer support is saying that the lcd is gone bad along with the glass and they want me to pay $237.01 for replacing it.
The sick repairman is not aware that I know very well that TSV and lcd is all good. I will be talking the repairman on monday to see if he understands what I am saying.
How many companies are involved in this scam? AT&T , insurace companies and Samsung? Why the glass cracked within 7 days of purchase?
I bought the phone from AT&T for 934 odd dollars and this happens. Honestly, this is some kind of scam AT&T knows. And I do not want to pay for it.
I also want to discontinue my AT&T service. I don't know where else they will cause trouble. At at&t store the guy started asking 'Do you have home protection?' I was like this company is having all crooks working for it. And it looks like they know how to extract money from innocent souls.
Samsung Galaxy Edge,I bought this phone few days ago. From At&T by phone I ordered this phone.I was asked to put it on insurance , I politely refused. The guy also told me to to put protective cover over the glass. Once it arrived, I decided to put the cover that weekend. But on friday night I was watching a TED video with my ear phones on. Suddenly I heard a bubble explosion sound and static tick tick sound in my ear. I thought for a moment that speakers gone bad. Then I see the screen glass is completely cracked. Then I realized that the static sound was nothing but slow cracking of the glass.
When i asked AT&T, they said that they cannot help because I did not purchase the insurance. They told me to call Samsung. I called Samsung and they wanted the phone back for evaluation. I decided to ship the phone after I return from my one week trip to Denver. Other than cracked glass the phone was great. It did great navigation help as well as I can watch videos since cracked glass was not that visible.
Now I sent it for repair and the customer support is saying that the lcd is gone bad along with the glass and they want me to pay $237.01 for replacing it.
The sick repairman is not aware that I know very well that TSV and lcd is all good. I will be talking the repairman on monday to see if he understands what I am saying.
How many companies are involved in this scam? AT&T , insurace companies and Samsung? Why the glass cracked within 7 days of purchase?
I bought the phone from AT&T for 934 odd dollars and this happens. Honestly, this is some kind of scam AT&T knows. And I do not want to pay for it.
I also want to discontinue my AT&T service. I don't know where else they will cause trouble. At at&t store the guy started asking 'Do you have home protection?' I was like this company is having all crooks working for it. And it looks like they know how to extract money from innocent souls.
Facebook
Twitter
Instagram