Gmail Push Notifications Significantly Delayed

[monoxcide]

Recently received my Nexus 4 and I've been able to get over the hardware faults (dim pulse LED, weak vibrate) but I've encountered somewhat of a deal breaker but I'm not sure who to blame or where to go.

Wifi + locked for ~15 minutes = 20-40min delay
Cell Network + Locked for ~15 min = 1-10min delay
Wifi or Cell on home screen or just locked = Near instant

If I unlock the phone (while expecting an email but no notification) I see the Wifi and Cell bars turn grey (lost Google sync) then come back to blue and all of a sudden my email comes in. Simply hitting the lock button to turn on the screen does not force the retrieval. Very rarely when this happens if I go to Settings > Accounts I can see a Sync Issue for one of my gmail accounts (red) but then it disappears.

I've tried all Wifi Sleep policys, disabled/renabled sync and ensured Gmail app is syncing.

I am using 2 Step authentication (Google account Password is Generated for you) and Light Flow. This problem existed before LightFlow.

Anyone have any suggestions or possibly experiencing the same thing? I'm thinking there may be a bug with the phone losing connectivity to the Google Sync services and not reconnecting until you reach the homescreen.

Side Note: I did purchase a new router a few days ago, but I highly doubt its blocking anything as Play store comes up fine and I've never encountered the need or documentation on port forwarding for Gmail Android Push.

 

[jd914]

open up gmail app>>menu button (three dots)>>>settings>>>select youremail@gmail.com>>>make sure Gmail sync is set to "on"

I was also not getting push email and found out that the auto sync was off

Hope this helps

 

[monoxcide]

It's all checked. It grabs the email, it just takes up to 40 minutes when in the past it was instantaneous.

 

[jd914]

It's all checked. It grabs the email, it just takes up to 40 minutes when in the past it was instantaneous.

I highly doubt this has anything to do with the device. Maybe you should go into your account via your computer and see if there's a setting you need to enable?

BTW if you keep experiencing issues just exchange the device.

 

[monoxcide]

I ran a test with a friend on ICS and Verizon. When I sent him an email when he was on Wifi, he had no notification at all for several minutes and had to manually refresh the Gmail app.

When he sent me one while I was on wifi, exact same issue.

If we sent to each other while on 3G/4G, it was a delay of 30 seconds max... possibly a Google Server issue related to region?

 

[KwietStorm]

You should probably wait and see if it fixes itself. I don't have this problem, and could be server/regional like you said.

 

[N4Newbie]

What I have found in the past with my HTC Evo 4g (Sprint; CDMA) and seems to be true with the N4 (in fact, probably true across the board) is that the operating system will always give precedence to a Wi-Fi connection if one exists - no matter how bad - over the cellular connection when fulfilling a data request.

The problem is, often times the Wi-Fi connection can be soooo bad that it cannot carry data; nevertheless, so long as the OS sees that connection, it will not fallback to the cellular. When this happens to me (it does often at work where we have multiple Wi-Fi routers and just as many dead and near-dead spots), the only way to force the data transfer is to move into an area with a stronger Wi-Fi signal or to disable Wi-Fi altogether at which point the data request will be instantly re-routed to the cellular connection and the webpage, mail, or whatever will load.

 

[monoxcide]

I left the phone right beside the router and it still takes forever or never on wifi with Gmail notifications. Not connecting to wifi has solved the issue.

I'm also noticing better battery life on 24/7 GSM than Wifi which leads me to believe I may have a defective phone. White/Purple dim LED when others are reporting bright white and camera rattle doesn't help :-\

 

[nosurrenda]

Yea I had this drama as well. Turned out it is was my router firewall (Netgear D6300). Both of my Androids had the issue (SGS2 & 3). So I reserved their IP addresses, added one to a DMZ and the other I opened all incoming ports via the Firewall (did it this way because you can only have one IP/device per rule). Problem solved, notifications received in real time. Another solution is to open the NAT - which effectively opens all the ports up.

 

[mocafrappacino]

Hi,

I am experiencing the same problem with the Nexus4 (4.2 JB) with the GMAIL app.

I still have the problem emails are not being pushed. I tried the following that only became a temp fix:

1.) Re-adding accounts
2.) Ensuring Auto-Sync is on
3.) Clearing Cache
4.) Uninstalling updates

It is frustrating as I have to manually tell my phone to sync in order to see if I got any new email.

I even timed my syncs and sometimes the Gmail App would not sync for 2-3 hours from my last manual sync time.

Any assistance to this would be great?

T

 

[Chewybarz]

Please see the comment above yours. I set a static DHCP lease for my DNA and allowed all traffic to through the firewall (equivalent of putting it in the DMZ) and the push mail started working immediately. Thanks to the poster who originally came up with the idea.

 

[antomus]

Hi all,
I'm experiencing the same no-notification issue with the Gmail app. I did the following test:
I connected my old iPhone 3GS, my iPad and my brand new Nexus 4 that I got yesterday to the same WI-Fi connection at home.
I sent an email to my Gmail account from my laptop and noticed the following:
- iPad Gmail app: instant push notification
- iPad native email app: instant push notification
- iPhone Gmail app: instant push notification
- iPhone native email app: delayed abt 2 seconds
- Nexus 4: no push notification at all (when screen was locked)- had to manually sync / delayed about 5 minutes when screen unlocked.

So it seems that this is something that has to do with the Android app/ Nexus device itself, not the WI-FI connection/router as the push notification works perfectly on the Gmail app for iPhone and iPad! Unless iOS and Android connect to WI-Fi in different ways???

 

[fr8er]

Hi all,
I'm experiencing the same no-notification issue with the Gmail app. I did the following test:
I connected my old iPhone 3GS, my iPad and my brand new Nexus 4 that I got yesterday to the same WI-Fi connection at home.
I sent an email to my Gmail account from my laptop and noticed the following:
- iPad Gmail app: instant push notification
- iPad native email app: instant push notification
- iPhone Gmail app: instant push notification
- iPhone native email app: delayed abt 2 seconds
- Nexus 4: no push notification at all (when screen was locked)- had to manually sync / delayed about 5 minutes when screen unlocked.

So it seems that this is something that has to do with the Android app/ Nexus device itself, not the WI-FI connection/router as the push notification works perfectly on the Gmail app for iPhone and iPad! Unless iOS and Android connect to WI-Fi in different ways???

I have the exact same problem! This is my first Android after coming over from iOS. I was so excited to get the N4 and migrate (booo iPhone5). I have been setting up and screwing around with my N4 for 5 days now and it's making me wish I hadn't switched from iOS (which takes less than 1hr to get going ootb).

Neither the Gmail app, the native Email app, K9, or Droidmail would push with @gmail or @yahoo email. In fact, there is no option for "Push" in any of the email settings on 4.2.2. I found that only sometimes would the emails come through when set to retrieve every 15min, but it did succeed in killing the battery way faster. Extremely frustrated. N4 is such an awesome piece of hardware. Too bad the OS Setting options/flow look like they were thought out by a 5 year old! [Sorry this has really popped my balloon.]

 

[musichem]

Updated to 4.2.2 today and an now experiencing this issue - over 6 hours before a Gmail notification. Sounds like a bug. Hope it is fixed soon.

Sent from my Nexus 4 using Tapatalk 2

EDIT: Rebooted the phone and this issue seems to be fixed. Hadn't restarted since 4.2.2 update.

 

[mcdave71]

I have this problem using Google Voice for my texts. If my phone is in sleep mode. I get nothing unless I go look for it. If I'm actively texting there is no problem. Can't change router settings because this is mainly at work on wifi where I don't get cell signal.. I have to remember to check every thirty or so for new texts.

 

[fr8er]

@musichem: What retrieval setting did you use to get Push to work? Did you set it to Never retrieve?

 

[musichem]

fr8er, I don't have those options on the stock Gmail app. I have hotmail and an exchange account set up on the stock mail app at Automatic (push). But the only settings I can find for Gmail are in settings/accounts/Google and make sure Gmail is checked.

All my push email is working fine now.

In some reports I read, people deleted accounts and recreated them, but I'm not sure that is possible if this is your phone's default account. Have you tried turning sync off and then on again? That usually forced a sync. If it doesn't for you, perhaps there is a different issue.

Sent from my Nexus 4 using Tapatalk 2

 

[mcdave71]

That was somewhat of my fix for email/texts.. I have my gmail going to both gmail app and email app. Google Voice forwards texts to email for notification. Email app set to check every 5 minutes. I would use just email app but prefer gmail app. If there was swipe delete/archive in the native app I would use just that. Plus native doesn't combine messages to a single stack, it leaves them separate which I hate.

 

[traveller365]

Hi everyone, I'm having the same issue of my push mail being delayed on my new Samsung Galaxy note II.
I use the Gmail app and have never really had this problem before, but now its happening all the time. I've tried everything. I've delinked my account with the phone, cleared Data, Cache and forced stopped it. Switched off and switched on the phone a few times but none of this has any effect on the mails. Oh yeah and obviously the Sync function is on.
Any Ideas anyone?
Oh and another thing, Im also having this problem with all the other google related sync services like calendar, contacts etc.
It goes almost a few hours, sometime a day without auto sync.

 

[PWC Realtor]

I'm getting the delay too. There's always been a slight delay from seeing the notice on my computer Andy phone going off but noticing the time is varying and any times it's up to a 20 second delay.

Sent from my Nexus 4 using Android Central Forums