Go SMS Pro Premium

[Joe Vile]

Ever since I got lollipop my premium has disappeared, tried emailing them 3 times and no reply! WTF!

Posted via the Android Central App

See my post above

Posted via Android Central App

 

[only1canoli]

Were you having the same problem?

Posted via the Android Central App

 

[Steve Behrens1]

So I purchased the premium for $4.99 6 months ago and now its expired and asking me to renew. I emailed the developer and they replied with a email that made no sense whatsoever, telling me to use the google account I purchase the theme with so I don't need to repay for it. I even sent them a screen shot of the problem (has nothing to do with a theme!). I rechecked their premium agreement and deatails and no where does it say it expires within 6 months and you would need to pay again. I contacted google play and was even another email to contact and let them know about it. I still have yet to hear from them. I tried uninstalling and reinstalling, still same thing. I emailed the developer 2 times more with no reply. I love go sms pro but I think its time to move on. I can't believe they would cheat their customers this way and google to allow it.

Anyone else has had this problem?

Consider yourself lucky! I paid $6.99 to stop the constant ads and then found that MMS doesn't work as I can not get pics. I have sent reports through their "Send Report" link in the auto text that tells me there is a problem when someone tries to send me a pic in a text, sent 2 emails to gomessangernotifyfc2 at gmail.com and then one email to gosms at goforandroid.com...but ALL got ZERO repsonse. Not a peep from them. Extremely frustrating. The money they charge for this crap...you'd think they would reply with at least a song and dance about it. But they simply ignore the problem hoping you'll go away. Pics worked fine in Chomp SMS but NOT with Go SMS. Not at all. Tomorrow I'll go through Google to get my money back. These guys are losers as far as any customer service. It's too bad as I really liked the product at first.

I also paid because they took away the free backup settings and sms option from free version. To add insult to injury after I paid they started sending spam sms that I have to PAY for. I had to appeal to google to get my money back.

Thanks for the tip. They have been ignoring me completely so tomorrow I will also appeal to Google to get my money back.

Theres some options that the premium users have like a hidden private box, you long press messages to get to it and can hide it in the app all together. Unlimited backup which is nice as well. I love the themes of go sms pro, I just can't believe they would cheat me as a paying customer this way and I agree with recDNA I do get a lot of spam sms from them (even before my premium expired). Doesn't brother me as much since I have unlimited messages, what bothers me is that my premium status was taken away and I am being asked to pay another $4.99. Not going to pay that every 6 months, if I knew that was the case from the start I would have never paid $4.99. They make it seem like all you pay is a one time fee of $4.99 for premium status, no where does it say it will expire after 6 months. I have used handscent in the past, most likely will go back to them.

I'm going to give Handcent a try as soon as I get my money refunded from these guys.

I also bought the premium about 2 months ago and now it says again to upgrade for 4.99 and I don't understand why. If they think I'm going to pay that again after 2 mo. There crazy . It seems ive lost my money 2 mo. Ago and im not happy. Now days who can just throw away money? Then I find a theme that I like and it says free so I asume its "free" but it of course isnt. Thats false advertising. Also a waste of my time and and space . I'm going to use something else I'm fed up.

Yep. These guys have ZERO customer service. Frustrating to say the least.

How the hell do you refund this crap?!

It appears impossible. I paid just last week and have been ignored on every request for a refund as soon as I found you can not receive pics through text. They have completely ignored me. Not a peep.

I paid for the premium app for the additional features and had the same problem. I've sent the developer three messages but their response never makes any sense which leads me to believe that they are playing dumb. I'm not backing off. I want my money back and an explanation for cheating me. Google should remove them from the PlayStore if they don't refund everyone they've cheated.

Yep! Google should definitely remove them. Were you ever able to get your money back from these guys?